Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Corrina Kearney

Dallas,Tx

Summary

Access service operations professional with proven record of optimizing service delivery and streamlining processes to meet business objectives. Recognized for fostering collaborative team environment and consistently achieving high-quality results. Reliable and adaptable to changing operational needs, with expertise in strategic planning and customer relationship management.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Access Service Operations Manager

Scottish Rite for Children | Ambulatory Services
01.2023 - Current
  • Overall management of operations within a specialty-care pediatric facility providing services for orthopedic, arthritic, neurological, and learning disorders. Leading and mentoring 20+ high-performing team members to attain predetermined targets while fostering a positive work environment through collaboration with customers, suppliers, community stakeholders, and clinical teams, ensuring adherence to ethical business standards.
  • Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
  • Led process improvement initiatives that resulted in reduced cycle times, contributing to increased profitability.
  • Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
  • Streamlined workflow for increased productivity with the introduction of new software tools and technologies.
  • Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.

Patient Access Manager

CHILDREN’S HEALTH | Center for Cancer & Blood Disorders
01.2010 - 01.2023
  • Oversaw patient access team and clinic operations for a multi-specialty Hematology/Oncology clinic site.
  • Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
  • Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
  • Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
  • Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
  • Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
  • Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.

Quality Assurance Analyst

CHILDREN’S HEALTH | Patient Financial Services
Dallas, TX
2008 - 01.2010
  • Mentored and coached team members on QA topics and strategies.
  • Facilitation of new hire onboarding &/or employee refresher training using hospital-based EPIC applications – Cadence (Scheduling), Prelude (Registration), and OpTime (Surgical Services).
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Education

Bachelor of Science - Health Administration & Management

UNIVERSITY OF PHOENIX
Online Program
05.1999

Associate of Science - Business & Healthcare Administration

DALLAS COLLEGE – EASTFIELD CAMPUS
Mesquite, Texas
05.1995

Skills

  • Leadership development
  • Expert in EPIC
  • Operational efficiency
  • KPI monitoring
  • Staff training and development
  • Service quality management

Affiliations

  • National Association of Healthcare Access Management

Certification

  • Certified Healthcare Access Manager, NAHAM

Timeline

Access Service Operations Manager

Scottish Rite for Children | Ambulatory Services
01.2023 - Current

Patient Access Manager

CHILDREN’S HEALTH | Center for Cancer & Blood Disorders
01.2010 - 01.2023

Quality Assurance Analyst

CHILDREN’S HEALTH | Patient Financial Services
2008 - 01.2010

Bachelor of Science - Health Administration & Management

UNIVERSITY OF PHOENIX

Associate of Science - Business & Healthcare Administration

DALLAS COLLEGE – EASTFIELD CAMPUS

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