Office 365 - Word, Excel, PowerPoint, Outlook, TEAMS, OneNote
Hi, I’m
Corrina Rieken
Program Coordinator Benefits Specialist
Commerce Charter Township ,MI
“Nothing is impossible, the word itself says, “I’m possible!”
Audrey Hepburn
Summary
Talented Program Coordinator skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply experience to new professional challenges with growth-oriented organization. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled at building lasting relationships with customers and business executives. Collaborative individual with expertise in providing exemplary service regarding benefits support. Knowledgeable in Washington state and federal regulations while maintaining employee confidentiality. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
years of professional experience
5
years of post-secondary education
6
Certificates
Work History
Washington State Employment Security Department Olympia, Washington
Benefits Specialist 2
2023.12 - 2024.09 (9 months)
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Review, monitor and evaluate unemployment insurance SharedWork program specific compliance.
- Research, investigate, and interpret unemployment insurance laws to determine and resolve SharedWork employer and claimant claims and issues.
- Familiar with specialized laws, rules, and guidelines associated with the SharedWork program.
- Conduct complex expert fact finding and information gathering with employers, union representatives, claimants, and interested partners/stakeholders to accurately apply laws and rules.
- Provide timely and accurate employer plan determinations, employee eligibility with the 15-day timeliness guidelines in the law. Enter into the benefit system correctly.
- Consult economic data and labor market analysis to identify regional economic downturns according to business/industries.
- Independently investigate, compose in a clear and understandable manner, and adjudicate determinations or re-determinations to allow or deny SharedWork employment insurance benefits that involve non-monetary/monetary issues.
- Effectively navigate with the unemployment insurance tax and wage system (UTAB), next generation tax system (NGTS) to determine and resolve unemployment insurance claims and issues.
- Provide training and procedural/technical support to SharedWork employers, employees, customers, partners, and stakeholders; in the interpretation of state and federal guidelines, ensure understanding, accuracy, and adherence to state and federal laws, policies and procedures for the SharedWork Program.
- Monitor and conduct audits to ensure the SharedWork approved employer is still in compliance.
- Assist the unit supervisor and manager with confidential and sensitive material, special projects and tasks.
- Compile and prepare detailed grant reports and assist with sending the quarterly reports to the US Department of Labor.
- Provide information, data analysis, and evaluation to reflect status of program operations.
- Assist in preparation and update of SharedWork materials, outreach packets, manuals and documents.
- Coordinate and schedule meetings; prepare meeting rooms or WebEx invitations; update calendars.
- Used SharePoint to track work assignments, create pages, maintain sites, PowerPoint presentations, and stand work desk aids.
- Managed effective program outreach plans with strategic use of speakers, presentations, and webinars to enhance community engagement and increase participant numbers.
- Answered phones to assist employers/employees with plan and claim questions.
- Intake section- processed employee applications, weekly claims forms, work search directives, and answered web notices.
- Assisted in creating and implementing standard work for each section of SharedWork utilizing the Lean process.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Washington State Employment Security DepartmentOlympia, WA
Program Coordinator 1
04.2021 - 09.2023
Job overview
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Preparing presentation materials including charts, graphs and material or assisting with electronic mailings.
- Entering or removing SharedWork plan applications and employee lists on benefit system.
- Providing on-line SharedWork research assistance to staff when needed.
- Providing employers with technical assistance in understanding and completing SharedWork employer application process.
- Retrieving information from UTAB, Imaging (DSR) and NGTS.
- Generating SharedWork daily, weekly, and monthly activity reports of selected program statistics for management, compile data and statistical reports as needed.
- Assisting in auditing approved employer plan to ensure employer still meets approval criteria.
- Reviewed and strengthened program operations with continuous assessment of SharedWork plans and strategies.
- Managed effective program outreach plans with strategic use of speakers, presentations, and webinars to enhance community engagement and increase participant numbers.
- Produced highly accurate internal and external letters and memoranda.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Drafted agendas, recorded minutes and created documents for meetings.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Assist in timely and accurate eligibility for SharedWork program participation.
- Provide verbal and/or written communication to employers, various partners and stakeholder by interpreting and responding clearly to inquires in timely manner.
- Conduct information gathering and fact-finding to accurately apply laws and regulations.
- Conduct research, compile content, and provide input and/or develop high level technical reports including grant progress reports to US Department of Labor and general correspondence.
- Review and enter approved SharedWork employers and participants into benefit system.
- Use information systems and databases to retrieve, add and/or change information; enter and extract SharedWork program information when adjustment in required.
- Generate and track plans approved/denied daily, weekly and monthly activity reports for grant activities. Compile and prepare detailed grant reports and assist with sending quarterly reports to US Department of Labor.
- Review and remove SharedWork employer plans and end date participation off program after plan has ended, or participant is no longer working for employer.
- Coordinate and schedule meetings, prepare TEAMS meeting and/or WebEx invitations, update calendars, and prepare visa purchase forms for events/sponsorships.
- Created/Entered data in OneNote system and handled maintenance
- Scheduled staff meetings to discuss new ideas and update team on program details and milestones. Created/Utilize TEAMS Planner - Listing tasks, checklists, review status, completed tasks
Washington State Employment Security DepartmentOlympia, WA
Program Assistant
10.2020 - 04.2021
Job overview
- Adjudicate identity verification
- Assisting and responding to employer/claimant questions and verify information on inbound/outbound calls and emails.
- Sorting incoming electronic applications/documents and use naming convention.
- Preparing presentation materials including charts, graphs and material or assisting with electronic mailings.
- Entering or removing SharedWork plan applications and employee lists on benefit system.
- Providing on-line SharedWork research assistance to staff when needed.
- Providing employers with technical assistance in understanding and completing SharedWork employer application process.
- Retrieving information from UTAB, Imaging and NGTS.
- Generating SharedWork daily, weekly, and monthly activity reports of selected program statistics for management, compile data and statistical reports as needed.
- Assisting in auditing approved employer plan to ensure employer still meets approval criteria.
- Reviewed and strengthened program operations with continuous assessment of SharedWork plans and strategies.
- Conducted thorough research using diverse resources and skills to assist staff with questions or issues with plans or claimants accounts being part of special project team, audit plans for efficient outcomes of correct data
- Versatile in SharedWork work basic intake, to plans, special projects, Scheduling meetings through WebEx, Skype, TEAMS, taking minutes in meetings, creating agendas
- Maintained efficient and balanced calendar of current employees attendance, leave off, and Overtime
- Assist in planning, implementing, monitoring and evaluating SharedWork program participation, eligibility and/or activities.
- Review and remove SharedWork employer plans and end date participation off program after plan has ended, or participant is no longer working for employer.
Washington State Employment Security DepartmentOlympia, WA
UIS2 Intake Agent
07.2020 - 10.2020
Job overview
- Answering questions from claimants regarding procedures, laws, and policies with respect to unemployment insurance.
- Investigate, and detect unemployment issues and act on customer calls.
- Handle complaint calls from claimants and, if necessary, escalate to appropriate level.
- Answer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures.
- Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program.
- Review documents for completeness, accuracy and compliance with laws and regulations.
- Identify specific issues relative to eligibility and refer to Adjudication for determination.
- Conduct telephone interviews and review and obtain work history and verify earnings and hours to complete routine and complex claims.
- Communicate reporting requirements, benefits and eligibility rights to claimants, employers, and third parties.
Yakima Eye SpecialtyYakima , WA
Medical Front Office Coordinator/Scheduling Coordinator
08.2019 - 06.2020
Job overview
- Checked-in patients, collected payments and verified insurance details medicare or medicaid.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Enhanced office efficiency by handling 100+ callers per day.
- Answered phone calls and messages for 5-physician Ophthalmologist medical facility, scheduling appointments and handling patient inquiries.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Figg's Eye ClinicYakima, WA
Medical Front Office Coordinator/Scheduler Coordinator
11.2016 - 08.2019
Job overview
- Implemented Compulink for digitizing and organizing over 600 medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Reviewed and sent medical records to other physicians upon request.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Accurately collected personal, billing and medical details for 100 patients per day.
- Used Online system to verify insurance policies and approval majority coordinating with medicare and medicaid
ResCare Home CareYakima, WA
Medical Assistant/Med Tech
06.2013 - 09.2017
Job overview
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Records patient information by making entries in patient journal and notifying nursing supervisor of changing or unusual conditions.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Reviewed patient progress to document effects of any prescribed medication.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Documented observations and baseline measurements in medical records.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms, copied insurance cards and collect patient information for billing and insurance filing.
Blossom HouseYakima, WA
Lead Med Tech
08.2012 - 06.2013
Job overview
- Reviewed patient progress to document effects of any prescribed medication.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Selah ClinicYakima, WA
Nursing Home Coordinator
08.2005 - 02.2007
Job overview
- Coordinating all 9 nursing homes in Yakima County Worked with Medicare and Medicaid to implement doctors' orders for specific medications and treatments for patients Liaison between designated units and other departments of facilities Nursing home MDS (minimal data set) coordinators maintain patient records adhering to state and federal regulations.
- Worked closely with medical and administrative staff to continuously update patient records, and in most cases, handle RAI (resident assessment instrument) process for patients from admission to discharge.
- Coordinated, planned, directed, implemented, and strategized projects, and development superb services. Through communication with all nursing staff, admissions, funeral homes, Medicare, Medicaid, and physicians
- Orients and educates patients and their families by meeting them; explaining role of patient care coordinator; initiating care plan; providing educational information in conjunction with direct care provider with physician related to treatments, procedures, medications, and continuing care requirements.
- Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding case management process.
- Monitors delivery of care by completing patient rounds with physician; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in expected plan of care; reviewing care plan with patients in conjunction with direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to unit manager; maintaining ongoing communication with utilization review staff regarding variances from care plan or transfer/discharge plan.
- Evaluates outcomes of care with interdisciplinary team by measuring intervention effectiveness with team, implementing team recommendations.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
Renaissance Care CenterYakima , WA
Admissions Coordinator
02.2004 - 08.2005
Job overview
- Ensures compliance with applicable standards.
- Oversees in-patient/out-patient functions, bed assignments, and completion of preliminary paperwork for entering patients.
- Works with medical, nursing, and accounting staff to ensure appropriate patient placement.
- Handled Medical records and data entry of all patient's information Working with Medicare and Medicaid for approval covered stays and all other medication and treatments.
- Gathers patient information by collecting demographic information from variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
- Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
- Delivers charts to assigned areas of hospital by following established routing procedures.
- Serves and protects hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements
- Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Coordination, Deadline-Oriented, Internal Communications, Reporting Skills Enter personal customer information into databases as collected upon forms or spreadsheets.
- Review all data for errors and report and unusually findings to management.
- Collect and determine completed of all information before entering data into software programs.
- Scan and print required documents needed to collect information for data entry.
- Generate weekly and monthly reports regarding sales information or areas to be improved upon.
- Ensure proper updates of required software and train new employees as needed on company processes.
- File and organize paperwork used to enter data into programs to keep record of original documents.
- Exceptional knowledge of office computer systems and software.
- Strong written and communication skills with clients and customers.
- Experience working in data entry software and maintaining detailed information regarding available stock and supplies or other data.
- Ability to effectively work within record software and update files accurately.
- Organize and add detailed information to personal calendar of management and other members of staff.
- Experience maintaining professional level of privacy in accordance with HIPAA or other relevant regulations.
- Maintain and order office and supplies as requested by management
Education
Ashford UniversitySan Diego, CA
No Degree from Human Services
03.2012 - 06.2013
Yakima Valley Community CollegeYakima, WA
No Degree from Medical Insurance Billing
03.2007 - 06.2010
Skills
MS Excel, Word, Outlook, PowerPoint, Publisher, OneNote
undefinedCertification
Complete Intake Training
Availability
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leaveSoftware
GovDelivery
SharePoint
Zoom
Digital Calendars/Email
UTab/NGTS
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