Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Corrina Rios

Lubbock,TX

Summary

Proven Customer Service Representative at Wells Fargo, adept in problem-solving and active listening, enhanced customer loyalty and retention through effective dispute resolution and empathetic communication. Skilled in payment processing and call center operations, consistently prioritized customer needs, achieving high satisfaction rates.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Wells Fargo
Lubbock, TX
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Education

Computerized Office Specialists -

International Business College
Lubbock, TX
05.2000

GED -

Littlefield Adult Education
Littlefield, TX
03.1988

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Payment Processing
  • Appointment Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Wells Fargo
08.2023 - Current

Computerized Office Specialists -

International Business College

GED -

Littlefield Adult Education
Corrina Rios