Corrina Smith
De Witt,NE
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
15
15
years of professional experience
Work History
Customer Care Specialist
Aflac
Omaha, NE
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Adhered to company policies when handling confidential customer information.
- Demonstrated empathy and compassion when interacting with patients and families during difficult times.
Photographer
Corrina Lynn Photography
Oceanside, CA
02.2018 - 09.2022
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Deliver quality products within deadlines established by clientele.
- Negotiated contracts and fees with clients, ensuring clear communication of deliverables.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lifeguard Deck Manager
Grandview Parks and Recreation
Grandview, MO
05.2010 - 03.2014
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Led comprehensive safety training for new employees using company procedures.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Prepared detailed incident reports following accidents or other incidents.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Raymore - Peculiar High School
Peculiar, MO05-2013
Some College (No Degree) - Health Sciences
South East Community College
Beatrice, NESkills
- Active listening
- Empathy and patience
- Decision-making
- Verbal and written communication
- Multitasking and organization
- Adaptability and flexibility
- Issue escalation
- Self motivation
Accomplishments
- High rated employee
- Deans List Summer Semester 2024
Timeline
Customer Care Specialist
Aflac
10.2022 - Current
Photographer
Corrina Lynn Photography
02.2018 - 09.2022
Lifeguard Deck Manager
Grandview Parks and Recreation
05.2010 - 03.2014
High School Diploma -
Raymore - Peculiar High School
Some College (No Degree) - Health Sciences
South East Community College
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