Summary
Overview
Work History
Education
Skills
Timeline
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Corrina Wood

Corrina Wood

Dexter

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Cybo.com/Nexus Lake
01.2019 - 02.2024
  • Wrote and edited appropriate response list
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased user satisfaction
  • Assisted customers in navigating company websites
  • Development and implementation of Zendesk.
  • Verified new listing additions for accuracy, legality and appropriate content
  • Verified listing edits
  • Verified appropriate photo content

Ringmaster / Steward

Oregon Horse Center
03.2012 - 09.2020
  • Worked my many different judges, assisting, and sometimes setting boundaries.
  • Helping to control the pace of the show.
  • Working closely within a small team while cooperating with the office staff and owner. (affectionately called "Dream Team" by the office staff and owner.)
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Ability to change positions with any team member when needed. This was usually gatekeeper or announcer.
  • Adapted quickly to ever-changing work environments and requiremen Uts.

Dive Shop Owner

Self-employeed
02.1991 - 12.2015


  • .PADI/SSI master instructor
  • Manager of other dive shop instructors
  • Trip planning. promotion and leading both in the northwest and tropical
  • Equipment service and repair
  • 1st mate on offshore dive boat
  • Coastal Aquarium Dive Safety Officer and Instructor.
  • Dive program administrator. Developed guidelines, courses, and protocols for the aquarium.
  • Managed 27 full-time staff and over 90 dive volunteer divers
  • Operated boat for specimen collection.
  • Developed our underwater full facemask education demonstrations.
  • Responsible for the maintenance of our passages of the deep
  • Animal Rescue
  • Trained divers
  • Aquarium cleaning and maintenance
  • Maintaining dive equipment and air compressor
  • Developed volunteer diver training course.

Office Manager/Veterinary Technician

Academy Veterinary Hospital
09.1989 - 11.1995
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Kept current patient and billing records
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Education

Certified Veterinary Technician - Certified Veterinary Technician

Mt Hood College
Hood River, OR
03.1997

Skills

  • Active Listening
  • Leadership
  • Microsoft Word
  • Microsoft Excel
  • Retail Sales
  • Customer Service
  • Stocking and Replenishing
  • Business Development Understanding
  • Staff Training
  • Credit Card Payment Processing
  • POS Systems Expertise
  • Order Processing
  • Travel Planning
  • Conflict Resolution
  • Computer Proficiency
  • Problem-Solving Ability
  • Customer Consulting
  • Training Development Aptitude
  • Typing Proficiency
  • Document Control
  • Recordkeeping Strengths
  • Project Management Abilities
  • Critical Thinking
  • Calm and Professional Under Pressure
  • Administrative and Office Support
  • Policy and Procedure Adherence
  • Prioritization
  • Coordination
  • Proofreading

Timeline

Customer Service Representative

Cybo.com/Nexus Lake
01.2019 - 02.2024

Ringmaster / Steward

Oregon Horse Center
03.2012 - 09.2020

Dive Shop Owner

Self-employeed
02.1991 - 12.2015

Office Manager/Veterinary Technician

Academy Veterinary Hospital
09.1989 - 11.1995

Certified Veterinary Technician - Certified Veterinary Technician

Mt Hood College

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