Corrine Aviza
Albany
Summary
Achieved organizational goals through effective planning and prioritization. Assisted colleagues by providing support and guidance in various tasks. Developed a strong foundation in office and administrative functions. Enhanced problem-solving and critical thinking skills to address challenges effectively.
Overview
22
22
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Mercer Property Management
Albany, USA
04.2008
- Managed company paperwork processes to ensure compliance and efficiency.
- Delivered streamlined operations through proactive management of work order assignments.
- Assisted in processing payroll for employees on a bi-weekly basis.
- Supported the maintenance of accurate payroll records and documentation.
- Helped resolve payroll discrepancies and inquiries from staff.
- Managed incoming phone calls and messages to ensure effective communication.
CUSTOMER SERVICE REPRESENTATIVE
Office of Children and Family Services
Menands, USA
01.2022 - Current
- Facilitated support for callers across diverse lines of business.
- Participated in monthly team meetings to align project goals and strategies.
- Attended required NYS trainings to ensure compliance with state regulations.
EDUCATION ASSISTANT
Living Resources
Albany, USA
10.2011 - 09.2019
- Facilitated daily life skills development and supported school activity participation.
- Participated in ongoing training to maintain proficiency in CPR and First Aid skills.
- Supported community engagement efforts to enhance skill acquisition.
QUALITY CONTROL MANAGER
Homestead Funding
Albany, USA
02.2004 - 05.2007
- Managed quality assurance initiatives for leads to improve overall sales performance.
- Designed and implemented comprehensive onboarding and training programs to enhance employee integration.
- Streamlined customer refinancing processes to optimize financial solutions.
Education
Associate of Science - Business Administration
Bryant & Stratton College
NYHigh School Diploma -
Bryant & Stratton College
NY06-2003
Skills
- Customer service
- Critical thinking
- Active listening
- Data entry
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Office of Children and Family Services
01.2022 - Current
EDUCATION ASSISTANT
Living Resources
10.2011 - 09.2019
ADMINISTRATIVE ASSISTANT
Mercer Property Management
04.2008
QUALITY CONTROL MANAGER
Homestead Funding
02.2004 - 05.2007
Associate of Science - Business Administration
Bryant & Stratton College
High School Diploma -
Bryant & Stratton College