Corrine Harris
Akron,OH
Summary
Dynamic Shift Manager at Rally’s with a proven track record in employee training and customer service excellence. Skilled in problem-solving and cash handling, I foster a motivated team environment that enhances performance and customer satisfaction. Recognized for effectively resolving escalated issues and promoting workplace safety.
Overview
15
15
years of professional experience
Work History
Shift Manager
Rally’s
Akron, OH
02.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Store Manager
Charleys Philly Cheese Steak
Akron, OH
08.2010 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Sales Associate
Piercing Pagoda of Zale
Akron, OH
10.2013 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Certificate - Cosmetology
Regency Beauty Institute
Akron, OH06.2012
GED -
Akron Alternative Academy
Akron, OH01.2010
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Flexible schedule
- Customer service
- Problem-solving
- Active listening
Timeline
Shift Manager
Rally’s
02.2022 - Current
Sales Associate
Piercing Pagoda of Zale
10.2013 - 02.2014
Store Manager
Charleys Philly Cheese Steak
08.2010 - 04.2020
Certificate - Cosmetology
Regency Beauty Institute
GED -
Akron Alternative Academy