CORRINE SANDERS
Canton
Summary
Efficient professional in human resources management, known for productivity and ability to complete tasks with precision. Possess specialized skills in employee relations, regulatory compliance, and recruitment processes. Excel in communication, problem-solving, and teamwork, ensuring smooth HR operations and positive workplace environment.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Human Resources Assistant
Cleveland Clinic Rehabilitation Hospital
Akron
10.2023 - Current
- Maintain compliance with all regulatory requirements.
- Prepare new hire packets and ensure accurate and timely completion of the new hire process.
- Process payroll on a bi-weekly basis.
- Strategically plan and handle recruitment and retention functions.
- Establish employee relations and contribute to maintaining a culture of excellence.
- Assists the Department Heads and/or designee in keeping records of employee time and attendance information and in updating personnel files as necessary. Prepares necessary documentation for disciplining employees who are in violation of policies and procedures.
Payroll/ HR - Temp
AWP Safety
Canton
10.2023 - 09.2024
- Address employee queries on policies, ensuring clarity and compliance.
- Educate staff on Federal and state tax deductions, enhancing understanding.
- Input payroll data accurately, maintaining up-to-date records.
- Collaborate with team and managers to resolve employee issues efficiently.
- Manage PTO requests, update personal files, and set deduction codes correctly.
- Run payroll reports for audits, ensuring accuracy and compliance.
- Handle confidential information with integrity and discretion.
- Document and manage employee leave, ensuring proper record-keeping.
- Analyzed payroll data for discrepancies, ensuring compliance with federal and state regulations, reducing errors by 15%.
- Managed detailed payroll records and documentation, maintaining confidentiality and accuracy in all employee data entries.
General Manager
Clara Mae LLC
Akron
10.2015 - 10.2023
- Recruited, trained, and managed staff, enhancing team performance and reducing turnover by 12%.
- Ensured workplace safety and compliance, resulting in zero incidents over 8 years.
- Implemented company policies, achieving consistent operational efficiency.
- Motivated employees to exceed targets, leading to a 15% increase in productivity.
- Set and enforced deadlines, ensuring timely project completion and client satisfaction.
- Directed daily operations to ensure smooth business functioning.
- Managed staff schedules to optimize workforce productivity and coverage.
- Implemented training programs to enhance employee skills and performance.
- Coordinated with vendors to maintain supply chain effectiveness and inventory levels.
Sr. Customer Service Specialist
FirstEnergy
Akron
06.2019 - 06.2022
- Resolved service disruptions by providing accurate ETA's, enhancing customer satisfaction.
- Corrected billing errors and account issues, improving accuracy and customer trust.
- Educated customers on kilowatt usage and meter reads, increasing understanding and efficiency.
- Established new business accounts for incoming customers, expanding customer base.
- Addressed meter tampering cases, ensuring compliance and service continuity.
- Guided customers through complex billing issues, ensuring a 98% satisfaction rate in resolution.
- Audited and resolved escalated new business cases, improving accuracy of customer data by 20%.
Underwriting Assistant
Allstate Insurance
Hudson
10.2018 - 05.2019
- Evaluated new business applications, ensuring compliance with underwriting guidelines.
- Assessed risk eligibility using multiple research systems, improving decision accuracy.
- Addressed agent inquiries on policies and procedures, enhancing agent satisfaction and efficiency.
Customer Complaint Resolution Specialist
Synchrony Financial
Canton
01.2015 - 08.2018
- Monitored and audited calls, identifying improvement areas and ensuring compliance.
- Reviewed and resolved escalated situations, providing actionable feedback.
- Coached agents on policy adherence, improving team performance.
- Assisted with UDAAP complaints, ensuring regulatory compliance.
- Supported management in training new employees, enhancing onboarding process.
- Analyzed call data to identify trends and improve agent performance, leading to a 15% increase in customer satisfaction scores.
- Coached agents on compliance and company policies, reducing policy violations by 10% and fostering a culture of accountability.
- Resolved escalated complaints efficiently, achieving a 20% reduction in complaint resolution time and enhancing customer trust.
Education
Bachelor of Arts - Human Resources Management
Capella University
07.2025 - 02.2026
High school diploma or GED -
Skills
- Recruitment strategies
- Conflict resolution
- Recruitment
- HR policies
- Conflict management
- Interviewing techniques
Certification
- SafeServ Certified
- First Aid/CPR
Personal Information
Willing To Relocate: Anywhere
Timeline
Bachelor of Arts - Human Resources Management
Capella University
07.2025 - 02.2026
Human Resources Assistant
Cleveland Clinic Rehabilitation Hospital
10.2023 - Current
Payroll/ HR - Temp
AWP Safety
10.2023 - 09.2024
Sr. Customer Service Specialist
FirstEnergy
06.2019 - 06.2022
Underwriting Assistant
Allstate Insurance
10.2018 - 05.2019
General Manager
Clara Mae LLC
10.2015 - 10.2023
Customer Complaint Resolution Specialist
Synchrony Financial
01.2015 - 08.2018