Corris Morris
Hammond,LA
Summary
Results-driven Restaurant & Catering Manager with expertise in high-volume banquet and restaurant operations. Skilled in team management, logistics coordination, and quality assurance of culinary services. Builds strong client relationships and drives business growth through strategic planning and execution, excelling in problem-solving and multitasking for effective management.
Overview
8
8
years of professional experience
Work History
Restaurant and Catering Manager
Tope La Restaurant And Catering
Ponchatoula , La
02.2022 - Current
- Managed catering operations for diverse events and functions.
- Collaborated with clients to define catering needs and preferences, ensuring tailored service for each event.
- Oversaw inventory management for catering supplies and food products.
- Scheduled staff shifts to meet event demands and service requirements.
- Trained new employees on catering procedures and customer service standards.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Supervised servers during catered events to ensure high standards of service were met.
- Supervised servers/bartenders during FOH hours of operations
- Supervised kitchen staff during BOH hours of operations
- Addressed customer complaints swiftly and professionally, fostering strong client relationships.
- Oversaw budgets for catering services, implementing cost-saving measures to optimize financial performance.
- Oversaw daily operations of front-of-house staff to ensure smooth service delivery.
Assistant General Manager of Operations
Our Mom’s Restaurant & Bar
Hammond, AL
03.2021 - 02.2022
- Managed staff schedules to ensure optimal coverage during peak hours.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Trained new employees on service standards and operational procedures.
- Implemented customer feedback processes to improve dining experience quality.
- Assisted in menu planning, collaborating with chefs for seasonal offerings.
- Monitored compliance with health and safety regulations for restaurant operations.
- Facilitated team meetings to discuss performance and address operational challenges.
- Resolved customer complaints in a professional and courteous manner.
- Monitored employee attendance records and took appropriate action when necessary.
- Conducted regular performance reviews of staff members, providing coaching and feedback as needed.
- Monitored daily operations activities and identified areas of improvement.
Server
Tope La Restaurant And Catering
Hammond, Louisiana
06.2018 - 03.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on restaurant procedures and menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Skills
- Catering operations
- Restaurant operations
- Inventory management
- Event coordination
- Staff scheduling
- Computer
- Leadership
- Financial Management
- Communication
- Conflict resolution
- Data Analysis
Timeline
Restaurant and Catering Manager
Tope La Restaurant And Catering
02.2022 - Current
Assistant General Manager of Operations
Our Mom’s Restaurant & Bar
03.2021 - 02.2022
Server
Tope La Restaurant And Catering
06.2018 - 03.2021