Highly organized and dependable individual with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Moda Health
Portland, OR
04.2023 - 05.2025
Provided support for dental insurance updates and policy information.
Informed customers about various plan options.
Ensured compliance with corporate criteria.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Technical Support Representative
Majorel
Canada
05.2020 - 02.2023
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative II
Wells Fargo
Lubbock, TX
05.2015 - 07.2018
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.