Websites
Summary
Overview
Quote
Work History
Education
Skills
References
Hobby: Skilled Woodworking
Additional Information
Work Preference
Timeline
BusinessAnalyst
Corry Stalcup

Corry Stalcup

Greenwood,IN

Summary

Driven and highly organized technical professional with 20+ years of experience in both account and project management, with a focus in SaaS based healthcare and CRM solutions. It is professionally important is to align myself with a company that displays a culture of integrity and success. Relationship building centered around honesty and delivery on commitments with customers and colleagues is a key core value. It is personally important to be in a role that leverages current strengths, while still allowing growth, the ability to satisfy a curious nature, and be challenged constantly.

Overview

18
18
years of professional experience

Quote

"Greatness only comes before hustle in the dictionary."
Ross Simmonds

Work History

Senior Client Account Manager

Gainsight
San Francisco, CA
05.2019 - 07.2023
  • Key Accomplishment in position: Exceed Quota goals in 13 of 16 quarters during time in role.
  • Key Metrics: Responsible for book of business with annual ARR value of $9.2m, and and produced average NRR of 92% per year
  • 2021: Presidents Club Winner, achieving 137% annual quota attainment, 93% GRR
  • 2022: Presidents Club Winner achieving 119% annual quota attainment, 89.4% GRR.
  • Personally contributed over 3.5 million dollars of expansion ARR during tenure, and handled over 10 million dollars’ worth of renewal negotiations in that same time.
  • Additional job duties include: legal T&C and contract reviews and creation, drove cross functional collaboration with Customer Outcomes teams to ensure customer satisfaction and higher renewal likelihood, and mentored new teammates

Technical Engagement Manager

Gainsight
San Francisco, CA
10.2018 - 05.2019
  • Key Accomplishment in position: 6 new logos onboarded successfully during tenure. Other projects in flight when moved into account management role. Onboarding was outsourced to 3rd party, and team was eliminated
  • Managed client expectations and mitigated potential conflicts, ensuring high level of customer satisfaction throughout engagement process.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.

Senior Service Delivery Manager

hc1.com
Zionsville, IN
12.2011 - 08.2018
  • Key Accomplishment in position: Completed more than 4 dozen successful client activations during tenure
  • Responsible for overseeing cross departmental teams’ success in implementation processes of bringing clients live with various SaaS solutions for clients
  • Responsible for maintaining well-being of accounts assigned to team, as well as growing overall footprint within customers technical environments
  • Perform product demonstrations to current and potential clients
  • Develop and deliver training certification for new sales employees, as well as clients
  • Serve as internal resource for hc1's travelling sales representatives to communicate with operations and development teams

National Field Account Manager

Orchard Software Corporation
Carmel, IN
01.2010 - 12.2011
  • Key Accomplishment in position: First person to operate in this position, and set framework for what position should be
  • Scoped outreach specific needs with national client base to identify, and then progressed through complex sales processes to sell those product lines designed to meet customer’s needs
  • Wrote quotes, executive summaries, purchase agreements and contracts for client purchases Specialized in working troubled and at risk accounts
  • Tasked with assessing issues within account and creating solutions to resolve those issues
  • Performed onsite, face to face product demonstrations for potential clients Adept at designing workflow solutions, particularly from healthcare software perspective
  • Adept at integration concepts and practices

Midwest Regional Account Manager

Orchard Software Corporation
Carmel, IN
07.2005 - 01.2010
  • Key Accomplishment in position: Consistently led team in per account revenue generation and growth, with sales that ranged from $1.25-1.5 million dollars per year in personal territory, and quota attainment consistently above 111% to goal
  • Provided ongoing maintenance of more than 140 accounts, covering 7 states
  • Served as liaison between Sales, Operations, and Development Departments to help remedy complicated customer issues, requests, or complaints.

Education

Bachelor of Arts - Communication Studies

Indiana University
Indianapolis, IN
05.2003

Skills

  • Strategic account development
  • CRM Software
  • Database Management
  • Account Servicing
  • Technical understanding
  • Customer Service
  • Software Feature Demonstrations
  • Account Management
  • Solution selling
  • Rapport and relationship building
  • MS Office
  • Sales Quota Management
  • Relationship Management
  • Contract Management
  • Goal Setting and Achievement

References

Available upon request

Hobby: Skilled Woodworking

This particular hobby requires imagination, curiosity, planning, patience, resolve, problem solving, and a high level of organization and attention to detail. These are all traits that are necessary in working with customers both in project management, and as an account manager. Similarly, being able to successfully leverage these traits results in beautiful outcomes in both wood working and in software project and account management. 

Additional Information

I invest in and advise small business owners. In these endeavors I am forced to consider the consequences to the business of any and every decision that is made from personnel decisions, to customer service experiences. While most are aware of the ramifications to the part of the business they are associated to, my experience allows me to think more globally to the benefit of my employer, and my customers.

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceHealthcare benefits401k matchFlexible work hoursWork from home optionPersonal development programs

Timeline

Senior Client Account Manager

Gainsight
05.2019 - 07.2023

Technical Engagement Manager

Gainsight
10.2018 - 05.2019

Senior Service Delivery Manager

hc1.com
12.2011 - 08.2018

National Field Account Manager

Orchard Software Corporation
01.2010 - 12.2011

Midwest Regional Account Manager

Orchard Software Corporation
07.2005 - 01.2010

Bachelor of Arts - Communication Studies

Indiana University
Corry Stalcup