Corryn Bush
Grand Rapids,MI
Summary
Adept at conflict resolution and critical thinking, I significantly enhanced customer loyalty and satisfaction at Blue Cross Blue Shield of MI. Leveraging expertise in customer service and complaint handling, I effectively managed high-stress situations, ensuring positive outcomes and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative III
Blue Cross Blue Shield of MI
Grand Rapids, MI
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative II
Blue Cross Blue Shield of MI
Grand Rapids, MI
11.2021 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated individuals on the importance of health insurance coverage, cultivating informed decision-making among clientele.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
- Enhanced customer satisfaction by providing efficient and accurate information about health insurance policies.
Education
Bachelor In Healthcare Administration - Healthcare
Walden University
Minneapolis, MNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Conflict Resolution
Accomplishments
While working at Blue Cross Blue Shield of MI, I’ve been assigned numerous different and special projects, which has lead to my recent promotion.
Timeline
Customer Service Representative III
Blue Cross Blue Shield of MI
09.2024 - Current
Customer Service Representative II
Blue Cross Blue Shield of MI
11.2021 - Current
Bachelor In Healthcare Administration - Healthcare
Walden University