Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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Corryn Pennison

Covington,LA

Summary

Customer Service Specialist with proven ability to handle escalated support issues and deliver exceptional service. Skilled in prioritizing tasks and multitasking in dynamic environments. Strong team player committed to achieving both personal and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Insurance Advisors of Louisiana
Covington, Louisiana
05.2023 - Current
  • Train new employees to provide top notch service
  • Monitor payments and communicate with carriers
  • Build relationships with clients
  • Managed front desk operations and maintained a welcoming atmosphere.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Collaborated with team members to improve customer service procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Receptionist

Northshore Skin Care & Med Spa
Covington, USA
08.2023 - 03.2025
  • Open and close store
  • Apply numbing cream and take photos of clients
  • Build relationships with clients
  • Managed front desk operations and maintained a welcoming atmosphere.
  • Scheduled patient appointments and coordinated services with medical staff.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Assisted in managing inventory of office supplies and medical products.

Barista

Abita Roasting Co. Coffee Works
01.2020 - 04.2021
  • Open and close store and handle money box
  • Created signs for specials using websites like Canva and Microsoft PowerPoint
  • Train new employees to be successful and increase customer satisfaction

Education

Bachelor of General Studies -

Southeastern Louisiana University
Hammond, LA
05.2025

Bachelor of Biology -

Auburn University of Montgomery
Montgomery, AL
05.2023

Skills

  • Customer service and support
  • Data entry and management
  • Team collaboration
  • Appointment scheduling
  • Administrative assistance
  • Client relationship management
  • Problem solving
  • Communication skills
  • Inbound and outbound calling

Activities

  • Dean’s List, August 2021, May 2023
  • President’s list, June 2024
  • National Honor Society, August 2021, May 2022

References

References available upon request.

Timeline

Receptionist

Northshore Skin Care & Med Spa
08.2023 - 03.2025

Customer Service Representative

Insurance Advisors of Louisiana
05.2023 - Current

Barista

Abita Roasting Co. Coffee Works
01.2020 - 04.2021

Bachelor of General Studies -

Southeastern Louisiana University

Bachelor of Biology -

Auburn University of Montgomery
Corryn Pennison