Cortesha Cooks
Maricopa,USA
Summary
Compassionate Certified Nursing Assistant with extensive experience in diverse healthcare settings. Skilled in delivering patient-centered care, assisting with daily living activities, and providing mobility and hygiene support. Proven ability to enhance patient comfort and morale, particularly with chronically ill, bedridden, and memory-impaired individuals. Committed to promoting safety and satisfaction in long-term care and outpatient environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Certified Nursing Assistant
Scottsdale Village Square
Scottsdale, Arizona
03.2026 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Educated patients on health management and self-care techniques.
- Provided emotional support to patients and families during difficult times.
- Maintained a clean and safe environment in patient care areas.
CNA - Certified Nursing Assistant/ Staffing Coordinator/Inventory Manager/RNA
Boswell Transitional Living Center
Sun City, AZ
08.2022 - 03.2026
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities and personal hygiene.
- Delivered companionship and emotional support to enhance residents' well-being.
- Reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs and records
- Coordinated recruitment processes, sourcing and interviewing candidates, scheduling and onboarding, while maintaining employee records and ensuring compliance with laws and policies.
- Monitored and managed stock levels, ordered supplies, and implemented inventory control procedures to ensure availability of necessary items.
Certified Nursing Assistant
Horizon Post-Acute and rehabilitation
Glendale, AZ
02.2018 - 10.2022
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained a clean and safe environment in patient care areas.
- Supported nursing team with patient documentation and charting tasks.
- Provided emotional support to patients and families during difficult times.
CNA - Certified Nursing Assistant
Allegiant of mesa
Mesa, AZ
01.2017 - 12.2017
- Responded promptly to patient call lights and requests, ensuring timely relief and comfort
- Enhanced patient comfort by effectively utilizing resources and materials
- Communicated patient observations to nursing supervisor to support care coordination
- Assisted in transporting patients between departments and rooms
- Documents actions by completing forms, disclosures , logs and records
Caregiver
Brookdale Assisted Living
Mesa, AZ
11.2015 - 12.2016
- Responded to patients' call lights promptly to address their needs.
- Communicated patient observations to nursing supervisor for timely care adjustments
- Enhanced patient comfort by effectively utilizing available resources and materials
- Transported patients between departments using wheelchair and stretcher.
- Recorded patient actions through completion of forms, notes, and records for accurate documentation
Fast Food Cashier
Chick FIL
Mesa, AZ
09.2015 - 07.2016
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Utilized point-of-sale systems to efficiently process customer transactions
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Prepared daily food items and cooked beverages, ensuring adherence to safety and sanitary standards
- Planned, prepared, and delivered meals tailored to individuals with special dietary needs
- Facilitated conflict resolution through negotiation techniques
- Provided support and care to individuals in need
Building Cleaner
R&D Cleaning Service
Lubbock, TX
02.2012 - 01.2014
- Serviced and cleaned restrooms to uphold hygiene standards and ensure functionality.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
- Collected and emptied trash bins throughout facility to promote cleanliness and a pleasant atmosphere.
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
- Analyzed situations and made informed decisions to resolve issues effectively.
- Experience with: Dry mops, Push brooms, Wet mops, Window squeegees
Cashier
McDonald's
Lubbock, TX
08.2010 - 01.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Counted cash drawers at shift start to verify accuracy and ensure sufficient change for transactions
- Engaged customers to provide assistance and support, fostering a welcoming environment
- Assisted customers by providing information and resolving complaints to enhance satisfaction
- Addressed conflicts by negotiating solutions that satisfied all parties
- Experience with: Cash registers, Credit card readers, Desktop computers, Food scales, Handheld bar code scanners, Point of sale POS software
CNA - Certified Nursing Assistant
Lake ridge rehab
Lubbock, TX
09.2009 - 06.2011
- Responded promptly to patient call lights and requests for assistance
- Facilitated patient transport to and from medical facilities, ensuring safety and comfort
- Reported patient observations to nursing supervisor, supporting timely medical interventions
- Enhanced patient comfort through effective use of resources and materials
- Documents actions by completing forms, reports and records
Education
Medical - Phlebotomy
East Valley Medical College
Mesa, AZ04-2017
Medical - Certified nursing assistant
East Valley Medical College
Mesa, AZ12-2016
Medical - Certified Nursing Assistant
Southern Specialty Rehabilitation and Nursing
Lubbock, TX02-2010
Diploma -
Monterey High School
Lubbock, TX01-2004
Skills
- Patient care and monitoring
- Basic life support
- Phlebotomy and vital signs assessment
- Electronic health records
- Geriatric care
- Food safety
- Data entry and management
- Staff coordination
- Interdisciplinary care teamwork
- Team leadership
- Microsoft Word and Excel
- Decision making
- Conflict de-escalation strategies
- Customer service
- Organizational skills
- Basic medical knowledge
Certification
- Caregiver, 02/01/17, Present
- Certified Nursing Assistant (CNA), 12/01/09, Present
- BLS Certification
- First Responder Certification
- Caregiver Certification
- CPR/First Aid
Timeline
Certified Nursing Assistant
Scottsdale Village Square
03.2026 - Current
CNA - Certified Nursing Assistant/ Staffing Coordinator/Inventory Manager/RNA
Boswell Transitional Living Center
08.2022 - 03.2026
Certified Nursing Assistant
Horizon Post-Acute and rehabilitation
02.2018 - 10.2022
CNA - Certified Nursing Assistant
Allegiant of mesa
01.2017 - 12.2017
Caregiver
Brookdale Assisted Living
11.2015 - 12.2016
Fast Food Cashier
Chick FIL
09.2015 - 07.2016
Building Cleaner
R&D Cleaning Service
02.2012 - 01.2014
Cashier
McDonald's
08.2010 - 01.2012
CNA - Certified Nursing Assistant
Lake ridge rehab
09.2009 - 06.2011
Medical - Phlebotomy
East Valley Medical College
Medical - Certified nursing assistant
East Valley Medical College
Medical - Certified Nursing Assistant
Southern Specialty Rehabilitation and Nursing
Diploma -
Monterey High School