Cortez Bishop-Williams
Milwaukee
Summary
Dynamic professional with extensive experience in the hospitality industry. Known for exceptional customer service and training capabilities, contributing to improved employee performance and guest relations.
Overview
17
17
years of professional experience
Work History
Server/Bartender
Explorium Brewpub
Wauwatosa, WI
04.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and customer service protocols.
Bartender/Assistant Bar Manager
Saloon Royale
West Bend, WI
06.2024 - 02.2025
- Assisted bartenders in preparing and serving beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Stocked supplies and ingredients, optimizing inventory management for smooth operations.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Service Manager
Texas Roadhouse
West Bend, WI
06.2023 - 05.2024
- Supervised daily operations to ensure exceptional service quality and customer satisfaction.
- Trained and mentored staff on service standards, improving team performance and efficiency.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Implemented training programs that enhanced employee skills and reduced turnover rates.
- Managed staff scheduling for a team of 50+, optimizing shift coverage and reducing scheduling conflicts.
- Coordinated and adjusted schedules to meet operational demands, improving workflow efficiency.
- Implemented scheduling strategies that ensured consistent staffing during peak hours.
Assistant Manager
The Chancery
Mequon, WI
08.2020 - 11.2022
- Coordinated daily operations to enhance workflow efficiency and team performance.
- Implemented training programs to develop staff competencies and improve service quality.
- Analyzed customer feedback to identify areas for service improvement and drive guest satisfaction.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Assisted in financial reporting, contributing to budget planning and resource allocation decisions.
- Facilitated team meetings to promote collaboration and align departmental goals with company objectives.
Server/Bartender
Parkside 23
Brookfield
11.2017 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender/Expo/Host
Uno Pizzeria & Grill
Menomonee Falls
09.2009 - 10.2017
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu details and service standards.
Education
High School Diploma -
Washington High School Of Information Technology
Milwaukee, WI06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- High volume dining
- Safe food handling
- Guest relations management
- Inventory management
- Task prioritization
Timeline
Server/Bartender
Explorium Brewpub
04.2025 - Current
Bartender/Assistant Bar Manager
Saloon Royale
06.2024 - 02.2025
Service Manager
Texas Roadhouse
06.2023 - 05.2024
Assistant Manager
The Chancery
08.2020 - 11.2022
Server/Bartender
Parkside 23
11.2017 - 07.2020
Server/Bartender/Expo/Host
Uno Pizzeria & Grill
09.2009 - 10.2017
High School Diploma -
Washington High School Of Information Technology