CORTEZ ROUSE
Plano,TX
Summary
Strategic operations and supply chain leader with 6+ years driving large-scale multi-site logistics and high-volume distribution networks. Leads cross-functional teams of 200+ to align workforce strategy, capacity planning, and material flow. Delivers measurable improvements in cost, throughput, and service performance through network optimization and enterprise KPI governance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Operations Supervisor
HomeGoods, TJX Companies
Fort Worth, Texas
02.2025 - Current
- Track KPI performance across productivity, accuracy, and throughput, making workflow changes to reduce bottlenecks and improve processing stability.
- Work with transportation planning and store leadership to standardize operating procedures and improve execution consistency.
- Assisted continuous improvement initiatives focused on labor optimization, cost control, and service reliability, contributing to operational efficiency.
- Enhanced productivity through cross-training and comprehensive training programs for current employees and new hires.
- Supported logistics and material flow in a high-volume distribution center, enhancing product quality and service reliability for retail replenishment.
Area Director
Ihop ACG
Frisco, Texas
02.2024 - 01.2025
- Directed multi-site restaurant operations across six locations, delivering $23M+ in annual revenue through operational standardization and consistent execution to improve guest satisfaction.
- Managed P&L performance across locations by overseeing labor modeling, food costs, budgets, and operating expenses, leveraging financial and operational analytics to strengthen profitability and reduce performance variability.
- Achieved 6% year-over-year reduction in customer complaints through targeted operational improvements and disciplined execution.
- Aligned operating procedures by introducing KPI dashboards and conducting performance reviews to enhance operational consistency.
- Developed General Managers and Assistant Managers to enhance leadership capabilities and promote operational accountability.
Operations Manager
FedEx:Ground
Hutchins, Texas
11.2021 - 02.2024
- Managed six salaried leaders and 200+ associates, coordinating operational efforts with third-party transportation partners to enhance service delivery.
- Improved network throughput by 5% through labor modeling, workflow redesign, and resource optimization.
- Developed performance scorecards and analyzed operational datasets to identify lead time constraints and cost inefficiencies, and drove targeted improvements.
- Prepared performance updates and improvement roadmaps for senior leadership, aligning operational goals with strategic initiatives.
- Supported high-volume operations processing over 15000 units per hour through capacity planning and operational analytics to meet service-level commitments and improve throughput.
Operations Supervisor
Forward Air
Irving, Texas
05.2021 - 11.2021
- Implemented optimized dock layouts and streamlined workflow steps, enhancing loading and unloading efficiency by 20% and reducing bottlenecks during peak shifts.
- Improved outbound freight processes, cutting average dock turnaround time by 15% while maintaining 100% on-time departure compliance.
- Facilitated collaboration among the cross-functional team of 45 operators, enhancing productivity and improving freight handling accuracy.
- Analyzed shipment and inventory data in AS400 systems, identified process gaps, and executed improvements that boosted operational accuracy by 12%.
Operations Supervisor
Amazon
Richmond, California
05.2019 - 05.2021
- Facilitated launch readiness and scale-up across 2 high-volume fulfillment centers, ensuring operational efficiency.
- Improved throughput 32% during growth phases through bottleneck review and workflow standardization.
- Coordinated workforce ramp-up, material flow, and KPI tracking, enabled on-time production launch.
- Maintained 99% on-time performance within time-sensitive distribution networks.
- Collaborated with planning, transportation, and site leadership to maintain execution alignment across functions.
Education
Bachelor of Science - Logistics, Materials, And Global Supply Chain Mana
Wayne State University
Detroit, MI05-2024
Skills
- KPI development
- Cost control strategies
- Supply chain coordination
- 3PL and supplier management
- Transportation optimization
- Operational readiness
- Resource planning
- Risk management
- Reverse logistics
Certification
- ServSafe Manager Certification – National Restaurant Association
Timeline
Operations Supervisor
HomeGoods, TJX Companies
02.2025 - Current
Area Director
Ihop ACG
02.2024 - 01.2025
Operations Manager
FedEx:Ground
11.2021 - 02.2024
Operations Supervisor
Forward Air
05.2021 - 11.2021
Operations Supervisor
Amazon
05.2019 - 05.2021
Bachelor of Science - Logistics, Materials, And Global Supply Chain Mana
Wayne State University