Cortez Simmons
Wesley Chapel,FL
Summary
Experienced customer service professional with a proven track record of delivering exceptional service across various industries. Skilled in communication, problem solving, and managing high volume environments while maintaining a positive, client-focused attitude. Seeking to contribute my expertise to a dynamic team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Records Operations Specialist
Universal Background Screening
10.2024 - Current
- Streamlined background screening processes to enhance operational efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to improve data accuracy and compliance in client reports.
- Led initiatives to automate manual tasks, resulting in improved workflow and resource allocation.
- Collected, arranged, and input information into database system.
- Perform searches of assigned client requests utilizing various databases including the system for award management (SAM), the Office of Inspector General (OIG), Motor Vehicle registry (MVR), Statewide Repositories, and various other State and National registries, while maintaining accuracy, and a quick turn around time in accordance with our Service level agreement.
Sales & Service Distribution Service/ Warehouse
United States Postal Service
11.2020 - 07.2024
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Prolonged standing while interacting with customers
- Efficient with receiving and shipping of products
- Accurate logging & storing of products
General Labor
Packers Sanitation Services, Inc.
06.2020 - 11.2020
- Physical activities such as lifting, pushing, and pulling of sanitation equipment
- Working with and around PSSI issued sanitation chemicals
- Required use of specific safety protocols
- Working in wet, hot, and/or cold environments
Deli Associate
Acme Market
06.2018 - 06.2020
- Have knowledge of deli meats, cheeses, salads, sandwiches, dips, and gourmet and hot case food items
- Take great care in preparing delicious food that will keep our customers returning to the store
- Have the opportunity throughout the day to utilize various tools like the meat and cheese slicers food scales, fryers, ovens, and/or cash registers
Education
High School Diploma -
Central Catholic High School
01.2018
No Degree - HVAC
Florida Technical College
Tampa, FL07-2026
Skills
- Leadership skills
- Customer services skills
- Written and verbal communication skills
- Microsoft Office: Word, Excel, etc
- Organization skills
- Sales
- Data Entry
- Efficient and Detail Oriented
- Understanding Customer Needs
- Ability to work independent/teams
- Cash Handling/POS systems
- Teamwork and collaboration
- Decision-making
- Data analysis
Certification
OHSA 10
Languages
English
Full Professional
Timeline
Public Records Operations Specialist
Universal Background Screening
10.2024 - Current
Sales & Service Distribution Service/ Warehouse
United States Postal Service
11.2020 - 07.2024
General Labor
Packers Sanitation Services, Inc.
06.2020 - 11.2020
Deli Associate
Acme Market
06.2018 - 06.2020
High School Diploma -
Central Catholic High School
No Degree - HVAC
Florida Technical College