Cortlin Winkler
Bastrop,Louisiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Substance Abuse Educator
Cypress Grove Behavioral Health
10.2022 - 07.2023
- Kept accurate and detailed records to track and document client progress.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Monitored client progress to make necessary adjustments for client success.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Receptionist
Cypress Grove Behavioral Health
05.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Waitress
Logan's Roadhouse
10.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Sales Representative
Cricket Wireless
09.2020 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
Monogram Mania
03.2017 - 01.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
C.I.T - Substance Abuse/ Counselor In Training
LA ADRA
Baton Rouge01.2024
GED -
Louisiana Delta Community College
Bastrop05.2018
Skills
- Legal Compliance
- Instructional Materials Development
- Effective Listening
- Detailed Records and Reporting
- Visitor Check-In
- Microsoft Windows
- Speaking
- Patient Interviews
- Route Messages
- Teamwork and Collaboration
- Retail Sales Customer Service
- Call Volume and Quality Metrics
- Prioritization
Timeline
Substance Abuse Educator
Cypress Grove Behavioral Health
10.2022 - 07.2023
Receptionist
Cypress Grove Behavioral Health
05.2022 - 10.2022
Waitress
Logan's Roadhouse
10.2021 - 03.2022
Sales Representative
Cricket Wireless
09.2020 - 09.2021
Sales Representative
Monogram Mania
03.2017 - 01.2018
C.I.T - Substance Abuse/ Counselor In Training
LA ADRA
GED -
Louisiana Delta Community College
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