Account Management Experience
Cortney Bodine
Austin,TX
Summary
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Early adapter that understands technology and is adaptable to rapid change, with the knowledge and experience to recognize the need to evolve is essential in today’s online environments.
Overview
10
10
10
10
Experience managing complex, multi-stakeholder programs
6
6
Managing mid-market or enterprise clients
6
6
Healthcare Experience
2
2
Experience Software as a Service (SaaS) solutions
2
2
Agency-side Advertising Experience
Work History
Account Executive
ACCENTCARE
Houston, TX
06.2025 - Current
- Manage a portfolio of 53 mid-level and enterprise partners, as well as account acquisitions through email, phone calls, and in-person meetings.
- Persistent and consistent communication with potential and existing accounts – understanding that you will never know the answer to a question unless you ask.
- Develop action plans to guide clients through complex regulatory and clinical guidelines, while documenting minimum 180 entries into Salesforce monthly.
- Implement use of referral and retention data for expansion planning into cold territories.
Account Executive
A PLACE FOR MOM
The Woodlands / Conroe / Humble, TX
10.2022 - 06.2025
- Drove client satisfaction, retention, and engagement, increasing reutilization (reducing churn) by over 20% YOY by recurring, consistent communication and educational value.
- Proactively engaged with 50+ accounts to monitor changing needs, increase service adoption, and ensure account health by analyzing metrics.
- Utilized active listening and empathy while helping to troubleshoot challenges at all levels – patient to C-suite.
Account Executive, Community Care Program
ENCOMPASS HOME HEALTH
Kingwood, TX
11.2020 - 09.2022
- Maintain strategic sales routing to ensure post-sale relationships and support continuity of care, increasing response volume by 12% YOY.
- Educate partners on Medicare regulations and compliance.
- Use empathy to build trust with physicians to address issues, ensure plan-of-care adherence, and improve service delivery actively listening and using Sandler Method, increasing recurring referrals to 28%.
- Advocate for customers internally, sharing feedback to improve operational performance and client satisfaction.
Executive Assistant to Chief Operating Officer
JONES & CARTER
Bellaire, TX
08.2018 - 08.2020
- Support executive leadership through data analysis, KPI reporting, and preparation of internal and external communications.
- Analyzed operational and financial metrics to support decision-making and organizational performance improvement.
- Coordinated cross-functional communication and reporting with a high degree of accuracy and discretion.
Business Development Consultant
MSB CONSULTING
Austin, TX
06.2016 - 08.2018
- Consulted with school districts on Medicaid compliance and reimbursement programs, ensuring adherence to regulatory standards and increasing reimbursement to districts 16 - 28%..
- Trained clients on web-based (SaaS) systems to support accurate documentation and performance tracking, maximizing reimbursement.
- Managed a large portfolio of clients (55 school districts), delivering regular performance updates and strategic recommendations.
Education
BBA -
University of Texas At Arlington
Arlington, TX05.1998
Skills
- Customer Success
- Account management
- Relationship building and management
- Client relationship building
- Pipeline management
- Quality & Compliance
- Client Retention & Renewals
- Executive Stakeholder Management
- Regulatory Environments
- Attention to detail and to accounts
- Cross-Functional Collaboration
- CRM & Reporting (Salesforce, Tableau, Trella,)
EARLY CAREER EXPERIENCE
- Behavior Specialist – Humble ISD
- Special Education Teacher / Varsity Swim Coach – La Porte ISD
- Account Executive – Compaq | Texas Instruments
- Marketing Analyst – The Associates