Michael A. Insabella
Rockwall
Summary
Accomplished professional with a strong focus on service operations and sales execution. Expertise in enhancing customer experiences and building executive partnerships that drive growth. Proven ability to unify clinical, technical, and commercial teams to achieve organizational objectives.
Overview
25
25
years of professional experience
Work History
Account Executive
AGFA Radiology Solutions
03.2022 - 11.2025
- Built executive-level relationships with CEOs, CFOs, and Clinical Leadership to drive consultative sales cycles.
- Drove regional new business development by delivering high-impact product demonstrations, sales presentations, clinical configuration, and training that directly supported key KPIs and MBO objectives.
- Improved customer experience from quote to go-live by aligning expectations, leading support teams, and implementing proactive service models.
- SME for Veterans Affairs solicitations, provided accurate technical/clinical specifications for RFP, RFQ and RFI responses.
Imaging Specialist
AGFA Radiology Solutions
01.2018 - 03.2022
- Supported clinical trials and product launches by providing customer feedback and technical recommendations to R&D, enhancing product readiness toward current go-to-market strategy.
- Delivered technical presales support by leading solution configuring and product workflows, while partnering with sales teams to accelerate deal cycles and strengthen executive-level decision confidence.
- Trade Show Consultant at RSNA, AHRA, and leading Radiology Society conferences, delivering technical walkthroughs that generated qualified leads, accelerated pipeline growth, and highlighted key innovations.
- Delivered nationwide clinical demonstrations across hospitals, imaging centers, and academic institutions, showcasing advanced workflows and driving clinician engagement to support sales strategy and product adoption.
Sr. Field Service Engineer
AGFA Healthcare
09.2008 - 01.2018
- Installed, configured, and maintained complex imaging systems, including PACS, DR Panels, X-Ray Generators, CR Digitizers, DICOM Modalities, Enterprise Servers, and Workstations.
- Completed all assigned service orders, preventive maintenance tasks, and mandatory field service bulletins, ensuring full compliance with established procedures and operational standards.
- Implemented the first fully virtual PACS network in the United States for AGFA, establishing a scalable architecture that set a new technical benchmark for IMPAX.
- Pioneered a service driven sales model that generated $2M SMA with projected growth to $4M.
Radiologic Technologist (4R0X71-SSgt)
United States Air Force
12.2000 - 10.2008
- Functioned as a PACS Administrator, Lead Radiologic/CT Technologist, CR Manager, and Radiographer within Level 1 trauma centers and high-volume clinical settings, optimizing imaging workflows and enhancing patient care.
- Collaborated with multidisciplinary teams - Worked closely with radiologists, nurses, technologists, and physicians to streamline workflows and support accurate diagnostic outcomes.
- Performed daily QA checks, identified performance issues, and coordinated service to minimize downtime and maintain regulatory compliance.
- Department of Veterans Affairs Liaison for Mike O'Callaghan Federal Hospital - System Administrator VISN 21/DoD network.
Education
Bachelor of Science - Aerospace Science
Embry Riddle Aeronautical University
Dallas, TX01-2028
Associate of Science - Radiologic Science & Diagnostic Imaging Technology
Community College of The Air Force
Montgomery, ALSkills
Sales Strategy
Lead generation
Account Management
Customer Relationship Management
Customer Success
Technical troubleshooting
Solution Implementation
Sales Forecasting
Training and coaching
Flexible and adaptable
Office suite expertise
Customer service
Technical sales
Troubleshooting and repair
Installation and maintenance
System diagnostics
Training
- Private Pilot, Dallas Aviation Center, 07/01/26
- Sales, Tightrope, SPIN, Miller Heiman
- Airman Leadership School, USAF
- Hardware & Software, Microsoft Dynamics, Microsoft Office, CompTIA A+, Sugar CRM, Dell EMC, Nexsan, VMware, AGFA Enterprise Imaging, IMPAX 6.3-6.5, PACS Installation & Administration, AGFA DR/CR Systems, DR Detectors (Sedecal/Thales/Vieworks/Canon)
Timeline
Account Executive
AGFA Radiology Solutions
03.2022 - 11.2025
Imaging Specialist
AGFA Radiology Solutions
01.2018 - 03.2022
Sr. Field Service Engineer
AGFA Healthcare
09.2008 - 01.2018
Radiologic Technologist (4R0X71-SSgt)
United States Air Force
12.2000 - 10.2008
Bachelor of Science - Aerospace Science
Embry Riddle Aeronautical University
Associate of Science - Radiologic Science & Diagnostic Imaging Technology
Community College of The Air Force