Cortney E. Francis
Oakdale,Ca
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of department safety, security and emergency management protocols. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Correctional Officer
California Department Of Corrections And Rehabilitation
07.2020 - Current
- Monitor and supervise conduct of incarcerated persons during various activities (housing, meals, recreation, work assignments, etc.).
- Escort incarcerated persons to and from different locations.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintain visual surveillance from observation towers or central security areas.
- Use reasonable force when necessary to ensure safety and security.
- Search for indications of illegal activity or disturbances.
- Read and follow institutional rules and procedures.
- Write reports and document incidents.
- Made rounds at specified intervals and conducted count.
- Search building and grounds, living quarters, and work areas for contraband.
- Built solid relationships with staff and incarcerated persons to keep institution safe and secure.
- Enforced rules and regulations to maintain order among incarcerated persons.
- Transported incarcerated persons to and from court hearings, medical appointments and other locations.
Shift Supervisor
Unity Courier
03.2019 - 07.2020
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Developed strong interpersonal and communication skills from interacting professionally with drivers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Utilized GPS navigation systems to navigate faster routes.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised operations by managing employees during shifts.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Call Agent
Telecontact Resources
11.2018 - 03.2019
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Recorded and updated customer information in online systems.
- Qualified leads and set up customer appointments for outside sales team.
- Conducted database research to identify potential leads and determine contact information.
- Called prospective customers in designated market area to qualify leads.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
Shipping Assistant
Heighten America Inc
04.2018 - 04.2018
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Developed detailed understanding of interpreting blueprints and schematics.
- Verified accuracy and completeness of documentation and repairs through quality control procedures.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed safety protocols while handling hazardous materials.
- Examined products for imperfections and defects.
- Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions.
- Prepared and completed work orders to produce quality product prior to billing clients.
- Completed visual inspections to gather product data and unique characteristics.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Animal Technician
Envigo / Envigo RMS
11.2017 - 04.2018
- Cleaning and Disinfecting Cages: maintain clean and hygienic environment for animals by regularly cleaning and disinfecting their cages.
- Monitoring Animal Behavior: Observing and assessing behavior of lab animals helps ensure their well-being and detect any signs of distress or illness.
- Supplying Food and Water: provide essential sustenance to animals, ensuring receive proper nutrition and hydration.
- Facilitating Reproduction: When necessary, assist with animal breeding to maintain colonies for research purposes.
- Recording Detailed Information: meticulously document data such as weight, size, diet, and behavior for each animal.
Sorter / Relief Driver
Unity Courier
04.2013 - 10.2017
- Built long term customer relationships.
- Maintain Cleanliness and presentation of stock room and production floor.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assist customers in person and via telephone
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Direct up to ten warehouse shipping associates / Drivers.
- Move freight, stock and other materials to and from storage, production areas and loading docks.
- Used computer System to dispatch drivers.
- Unloaded cargo from truck with hand truck and pallet jacks.
- Prepare incoming and outgoing packages to be shipped to correct locations.
- Followed company policies and procedures to produce consistent work results.
- Used hand-held scanner to enter data product information.
- Inspected items for damage or defects before sorting as part of quality control process.
- Recorded and tracked items sorted to confirm accuracy.
Supervisor, Driver, Sorter, Dispatch
Expax Courier
08.2008 - 04.2013
- Built long term customer relationships.
- Maintained Cleanliness and presentation of stock room and production floor.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Developed reputation as efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Directed twelve warehouse shipping associates / Drivers.
- Moved freight, stock and other materials to and from storage, production areas and loading docks.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Used computer System to dispatch drivers.
Cashier, Customer Service
Mountain Mikes
05.2007 - 08.2008
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone
- Handled cash drawers and explained merchandise to customer.
Education
Certificate - Corrections
Prea Locally Designated Investigator
Sacramento, CA08-2024
Certificate - MOU
CCPOA Job Steward
Sacramento, CA11-2023
Graduate Certificate - Corrections
Basic Correctional Officer Academy
Galt, CA10-2020
High School -
Oakdale High School
Oakdale, CA01.2008
Skills
- Quick Learner
- Strong Communication Skills
- Positive Attitude
- Dependable
- Always Willing To Learn More
- Great Team Worker
- Great Under Pressure
- Handle More Than One Job At A Time
- Relationship building and management
- Safety and security
- File and record maintenance
- Staff Management
Timeline
Correctional Officer
California Department Of Corrections And Rehabilitation
07.2020 - Current
Shift Supervisor
Unity Courier
03.2019 - 07.2020
Call Agent
Telecontact Resources
11.2018 - 03.2019
Shipping Assistant
Heighten America Inc
04.2018 - 04.2018
Animal Technician
Envigo / Envigo RMS
11.2017 - 04.2018
Sorter / Relief Driver
Unity Courier
04.2013 - 10.2017
Supervisor, Driver, Sorter, Dispatch
Expax Courier
08.2008 - 04.2013
Cashier, Customer Service
Mountain Mikes
05.2007 - 08.2008
Certificate - Corrections
Prea Locally Designated Investigator
Certificate - MOU
CCPOA Job Steward
Graduate Certificate - Corrections
Basic Correctional Officer Academy
High School -
Oakdale High School
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