Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Eli

Muskogee,OK

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills. Proven track record in cash handling and management, ensuring accuracy and compliance. Recognized for fostering a welcoming atmosphere and resolving customer inquiries efficiently, enhancing overall satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Teller

BancFirst
Muskogee, OK
02.2026 - Current
  • Processed customer transactions accurately and efficiently, ensuring compliance with bank policies
  • Assisted customers with account inquiries, providing service and resolving issues promptly
  • Maintained cash drawer accuracy through regular audits and reconciliations

Teller

American Bank of Oklahoma
Muskogee, OK
10.2020 - 02.2026
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Customer Service Representative

World Finance
Muskogee, OK
05.2018 - 09.2020
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
  • Facilitated loan application processes, ensuring compliance with regulatory standards and company policies.
  • Streamlined workflows for better productivity while maintaining high levels of accuracy in all aspects of job performance.
  • Provided exceptional customer service, addressing borrower concerns and offering guidance on available loan options.
  • Maintained compliance with all state and federal regulations governing the lending process, minimizing legal exposure for the organization.

Education

GED -

Hilldale High School
Muskogee Ok

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Positive
  • Cash handling and management
  • Confidentiality and discretion

Timeline

Teller

BancFirst
02.2026 - Current

Teller

American Bank of Oklahoma
10.2020 - 02.2026

Customer Service Representative

World Finance
05.2018 - 09.2020

GED -

Hilldale High School