Cortney Hokanson
Shakopee,MN
Summary
Customer service professional with diverse experience and a passion for creating a welcoming environment. Strong track record of providing exceptional service to individuals of all ages and backgrounds.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Lifetime Resources
Eden Prairie, MN
06.2021 - Current
- Provided companionship throughout day, engaging client in conversation and activities
- Maintained safe and clean patient environment
- Made sure client went to bed at a decent hour and got up in time for work.
Cleaner
In a Jiffy Cleaning
Shakopee, MN
06.2020 - Current
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards
Senior Admissions Counselor
Bethel University
Saint Paul, MN
06.2022 - 09.2024
- Provided information about the college admissions process to prospective students and their families.
- Assisted in the development and execution of marketing materials and social media campaigns to attract new students.
- Oversaw financial aid processes, including scholarship awards, grants, and loans.
Janitorial Cleaner
Jim Hanson
Edina, MN
06.2020 - 08.2022
- Ensured zero damage or disarray in cleaned areas
- Cleaned all assigned rooms per hospitality standards and guidelines
BUILD Mentor
Bethel University
Arden Hills, MN
10.2018 - 05.2022
- Assist many different special education students in making sure they arrived to work on time and guided them in their particular cleaning tasks that they were given that day
- Helped students calm down when distressed and taught them lifelong skills
- Consistently documented feedback with constructive criticism and improvements on their progress report.
Personal Care Assistant
Consumer Directions
St. Cloud, MN
08.2020 - 05.2021
- Assisted an individual with epilepsy and cerebral palsy in daily tasks such as making food, using the bathroom, and getting dressed
- Maintained safe and clean patient environment
- Provided companionship throughout day, engaging the individual in conversation and activities
- Advised the individual on proper self-care, personal hygiene and other important topics affecting their personal wellbeing.
Front of House Team Member
Chick-Fil-A
Bloomington, MN
06.2020 - 12.2020
- Interacted positively and communicated clearly with each guest to create positive experiences
- Offered above-and-beyond help with dining needs to maintain hospitable environment
- Took orders efficiency and accurately
- Removed trash and spills promptly to keep dining space appealing.
Front Desk Clerk
Clutch Hitters Batting Cages
Bloomington, MN
09.2018 - 09.2020
- Collected fees and payments, made processing changes and issued receipts to maintain financial accuracy
- Reported facility damages to appropriate personnel for immediate repair
- Greeted and assisted customers upon arrival with any unanswered questions they may have had and/or confirmation of their documented information and payment methods
- Cleaned the facility by putting away miscellaneous items, vacuuming, and emptying the trash cans
- Repaired batting machines.
Summer Nanny
Various Employers
Belle Plaine, Chaska, Shakopee, MN
06.2019 - 08.2019
- Coordinated physical and intellectual activities to enhance development and limit screen time
- Prepared healthy meals
- Provided safe transportation to and from various types of activities
Weight Lifting Trainer
Shakopee Schools
Shakopee, MN
06.2019 - 08.2019
- Adjusted, maintained, and operated all fitness equipment and showed members how to get maximum benefit by using equipment correctly and safely
- Created sense of community among members, guests, and team members in club
Front Desk Clerk
Batting Cages of Minnesota
Edina, MN
09.2017 - 07.2018
- Collected fees and payments, made processing changes and issued receipts to maintain financial accuracy
- Reported facility damages to appropriate personnel for immediate repair
- Managed fast-paced front desk operation
- Greeted and assisted customers upon arrival with any unanswered questions they may have had and/or confirmation of their documented information and payment methods
- Cleaned the facility by putting away miscellaneous items, vacuuming, and emptying the trash cans.
Education
Master of Arts - Christian Thought
Bethel University
Saint Paul, MN12-2024
Bachelor of Arts - Communication Studies
Bethel University
Saint Paul, MN05-2022
Shakopee High School
Shakopee, MNSkills
- Customer assistance
- Interpersonal skills
- Friendly demeanor
- Adaptability
- Cleaning procedures
- Positive attitude
- Active listening
- Identifying problems
Timeline
Senior Admissions Counselor
Bethel University
06.2022 - 09.2024
Personal Care Assistant
Lifetime Resources
06.2021 - Current
Personal Care Assistant
Consumer Directions
08.2020 - 05.2021
Cleaner
In a Jiffy Cleaning
06.2020 - Current
Janitorial Cleaner
Jim Hanson
06.2020 - 08.2022
Front of House Team Member
Chick-Fil-A
06.2020 - 12.2020
Summer Nanny
Various Employers
06.2019 - 08.2019
Weight Lifting Trainer
Shakopee Schools
06.2019 - 08.2019
BUILD Mentor
Bethel University
10.2018 - 05.2022
Front Desk Clerk
Clutch Hitters Batting Cages
09.2018 - 09.2020
Front Desk Clerk
Batting Cages of Minnesota
09.2017 - 07.2018
Master of Arts - Christian Thought
Bethel University
Bachelor of Arts - Communication Studies
Bethel University
Shakopee High School
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