Cortney Jock
Madrid
Summary
Personable and dedicated Sales and Business Development Representative with extensive knowledge in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Representative
NIP Group
Iselin
04.2022 - Current
- Established strong client relationships through proactive follow-ups and personalized communication.
- Connect with leads through Salesforce and set appointments.
- Monitored sales pipeline to ensure timely progression of opportunities towards closure.
- Implemented best practices for lead generation to enhance overall sales effectiveness.
- Supported customer inquiries with timely responses, enhancing overall client satisfaction.
- Responded quickly to inquiries from potential customers via phone or email.
Customer Service Representative
North Country Agency
Massena
06.2007 - 01.2011
- Navigated computer system to look up customer information and update policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Answered incoming telephone calls to provide quotes on Homeowner's and Automobile insurance.
- Processed incoming policies and date entry.
- Helped insured parties submit claims in their insurance companies.
Education
High School Diploma -
Madrid-Waddington Central School
Madrid, NY06.2005
Skills
- Creative Problem Solving
- Customer Service
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Multitasking and Prioritization
- Clerical Support
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer relationship management
Certification
Property & Casualty License- Effective 9/10/2025
Timeline
Business Development Representative
NIP Group
04.2022 - Current
Customer Service Representative
North Country Agency
06.2007 - 01.2011
High School Diploma -
Madrid-Waddington Central School