Cortney Kahalewai-Pedro
Kapolei,Hawaii
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
9
9
years of professional experience
Work History
Member Service Representative
HawaiiUSA Federal Credit Union
10.2023 - 10.2024
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Educated and engaged customers with new bank products and services.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Loss Prevention, Sales Floor and Area Supervisor
Ross Dress for Less
10.2017 - 10.2023
- Able to Identify Internal/External and able to keep the store safe for both workers and customers
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Sales Floor General Merchandiser
Target
11.2019 - 02.2020
- Able to merchandise on sales floor, communicate and help with guest (customers) and also help with cashiering
- Greeted customers and directed to requested products.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Stocked shelves to match planogram images and instructions.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
Party Host
Wet ‘n’ Wild
01.2016 - 01.2017
- Retrieve booked reservation guest list
- Greeting each party guest, going over the objective for the day, preparing food and drinks
- Took information about guests' party size, led to seating, and offered menus.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Planned parties according to customer specifications.
Education
Kapiolani Community College - Hospitality
Kapiolani Community College
Honolulu, HIHigh School Graduate -
Waianae High School
05-2014
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Issue Resolution
- Sales strategy
- Product Sales
- Problem-solving abilities
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
References
Provide upon request.
Timeline
Member Service Representative
HawaiiUSA Federal Credit Union
10.2023 - 10.2024
Sales Floor General Merchandiser
Target
11.2019 - 02.2020
Loss Prevention, Sales Floor and Area Supervisor
Ross Dress for Less
10.2017 - 10.2023
Party Host
Wet ‘n’ Wild
01.2016 - 01.2017
Kapiolani Community College - Hospitality
Kapiolani Community College
High School Graduate -
Waianae High School
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