Cortney Martin
Greenville,TX
Overview
9
9
years of professional experience
Work History
Manager on Duty
SUBWAY®Restaurants
Paris, TX
06.2024 - Current
- Ensured compliance with safety regulations, company policies, and procedures.
- Assigned tasks to employees and monitored progress of projects.
- Monitored staff performance and provided feedback to ensure quality customer service.
Independent Contractor
Diligent Delivery Systems
Dallas, TX
03.2020 - 01.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Customer Service Manager
3Sixty Call Center
Richardson , TX
07.2015 - 03.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
Associate of Applied Science - Addiction Counseling
Tyler Junior College
Tyler, TX05-2025
Timeline
Manager on Duty
SUBWAY®Restaurants
06.2024 - Current
Independent Contractor
Diligent Delivery Systems
03.2020 - 01.2022
Customer Service Manager
3Sixty Call Center
07.2015 - 03.2019
Associate of Applied Science - Addiction Counseling
Tyler Junior College
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