Harrison Miller
Boise,ID
Summary
Dynamic manager in an evolving position with high adaptability to satisfy multifaceted responsibilities and issues. Experienced with employee collaboration and operational management. Comprehensive in business growth and development. Accomplished in spearheading new ventures and knowledgeable in managing new and ongoing business.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Urban Fox Coffee & Boba
05.2019 - Current
- Provided effective customer service in order to establish relationships with both customers and suppliers to encourage repeated business.
- Resolved customer complaints and questions to satisfy the customer and maintain the wellbeing of the employees.
- Supported the management of new locations and insuring the employee comprehension with the expectations and processes.
- Assisted the owner in compiling documentation regarding operation and inventory.
- Responsible for daily documentation of financial reporting as well as communicating information to the owner.
- Provided translation of policies and requirements to the staff as expectations and compliance evolve or are not being met.
- Handled employee-related issues to improve performance, teamwork, and inclusivity.
Case Manager and CBRS Manager
Tidwell Social Work Services
10.2022 - 10.2023
- Performed client assessments and created treatment plans specified to client needs.
- Monitored progress of clients and adapted treatment plans when clients expressed dissatisfaction with their care.
- Demonstrate comprehension of both government and private policies in order to translate information that the client can utilize.
- Educated clients on understanding the requirements in order to navigate social services on their own.
- Responsible for documentation and translation of client information and appointment reports for the clinical therapists.
- Provided personal documentation of billable hours and financial compensation for business expense.
Education
Bachelor of Science - Psychology
Boise State University
Boise, ID05.2022
SHRM Certification
Society of Human Resource Management
07-2026
Skills
- Sales and marketing
- Staff training and development
- Policy enforcement
- Employee engagement
- Staff management
- Documentation and reporting
- Operations management
- Business development
Timeline
Case Manager and CBRS Manager
Tidwell Social Work Services
10.2022 - 10.2023
Manager on Duty
Urban Fox Coffee & Boba
05.2019 - Current
Bachelor of Science - Psychology
Boise State University
SHRM Certification
Society of Human Resource Management