Jose Reynoso
East Rutherford,NJ
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Sofive INC
Carlstadt, NJ
03.2020 - Current
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
Customer Service Representative
Sofive INC
Carlstadt, NJ
12.2019 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business
Felician University
Lodi, NJBachelor of Science - Business Administration And Management
Ramapo College of New Jersey
Mahwah, NJSkills
- Staff Training and Development
- Employee engagement
- Sales and Marketing
- Inventory Oversight
- Complex Problem-Solving
- Inbound and Outbound Calling
- Product Knowledge
- Retail sales customer service
Languages
Spanish
Professional
Affiliations
- Youth Soccer Referee/Trainer
Timeline
Manager on Duty
Sofive INC
03.2020 - Current
Customer Service Representative
Sofive INC
12.2019 - 03.2020
Some College (No Degree) - Business
Felician University
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey
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