Cortney MCclendon
Grand Ridge
Summary
Effective Student committed to learning and developing skills in the Vet Technician world! Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Proven ability to adapt to new challenges and contribute effectively to team efforts. With a proven track record at Angels Have Paws Pet Grooming Salon, I excel in delivering high-quality grooming services, enhancing pet owner satisfaction through expert animal handling and customer service. Through mentorship of junior stylists and ability to increase salon visibility underscore my commitment to professional growth and excellence in pet care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In Home/Mobile Groomer
The Grooming Cottage (Owner)
05.2018 - Current
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes.
Professional Pet Stylist
Angels Have Paws Pet Grooming Salon
11.2021 - 03.2024
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Regularly attended professional networking events, establishing strong connections within the pet styling community and increasing visibility for the salon.
- Enhanced pet owner satisfaction by providing high-quality grooming services tailored to individual pet needs.
Professional Pet Stylist
Earthwise Pet
06.2021 - 11.2021
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Utilized specialized tools and equipment appropriately for each pet''s unique coat type and condition.
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
Professional Pet Groomer
North Florida Animal Hospital
10.2018 - 06.2021
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Enhanced pet owner satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Developed trust and strong rapport with both clients and cats for grooming by demonstrating genuine care and attentiveness.
Professional Pet Groomer
Great Oak Pet Resort
10.2016 - 07.2018
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Implemented effective time-management strategies, allowing for the completion of more appointments per day without sacrificing quality of service.
Kennel Tech
Great Oak Pet Resort
10.2016 - 04.2017
Education
Associate of Science - Veterinary Technician
Penn Foster
Scranton, PA06-2025
No Degree - Nursing/ Student Athelete
Gulf Coast State College
Panama City, FL05-2013
High School Diploma -
Altha Public School
Altha, FL05-2012
Skills
- Animal handling expertise
- Grooming Sedated Animals
- Post Surgery Handling/ Wake up
- Customer service
- Hair mat removal
- Nail trimming and filing
- Cleaning and sanitizing
- Team communication
Certification
Fear Free Certified:
- Helping Our Feline Friends Feel Fear Free with Dr. Tony Buffington
- Veterinary Professional Certification Program
- Veterinary Professional Certification Program - Level 2
- Veterinary Professional Certification Program – Equine
TICA Cat Grooming & Safety Course Certification - Provided my Linda Easton, ICMG, 2023
Timeline
Professional Pet Stylist
Angels Have Paws Pet Grooming Salon
11.2021 - 03.2024
Professional Pet Stylist
Earthwise Pet
06.2021 - 11.2021
Professional Pet Groomer
North Florida Animal Hospital
10.2018 - 06.2021
In Home/Mobile Groomer
The Grooming Cottage (Owner)
05.2018 - Current
Professional Pet Groomer
Great Oak Pet Resort
10.2016 - 07.2018
Kennel Tech
Great Oak Pet Resort
10.2016 - 04.2017
Fear Free Certified:
- Helping Our Feline Friends Feel Fear Free with Dr. Tony Buffington
- Veterinary Professional Certification Program
- Veterinary Professional Certification Program - Level 2
- Veterinary Professional Certification Program – Equine
TICA Cat Grooming & Safety Course Certification - Provided my Linda Easton, ICMG, 2023
Associate of Science - Veterinary Technician
Penn Foster
No Degree - Nursing/ Student Athelete
Gulf Coast State College
High School Diploma -
Altha Public School
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