Nancy Williams
Bath,NH
Summary
Overnight duties included performing bed checks every 30 minutes, be sure residents were secure. Applied counseling skills when needed. Interfaced with incoming staff of any ongoing situations. Reviewed and updated residents charts. Reviewed daily shift to shift log and updated as needed. Made notes of residents sleeping/waking habits and or any physical/mental problems. Contacted nursing or emergency staff if needed. Maintained a high degree of trust and confidentiality. Attended trainings and staff meetings. Did intake checks of clients and clothing. Did client laundry as needed. Woke clients and helped them prepare for days activities.
Please note as far as I know North Country Shelter is no longer open. My immediate supervisors were Dan Becker of Lancaster NH and Lynn Grammo of Lancaster NH (603-586-7161) is the last phone number I have listed for her.
Overview
22
22
years of professional experience
Work History
Dog Groomer
Owner/Operator of Wizard of Pawz Grooming
09.2008 - 01.2023
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Overnight Awake Counselor
North Country Shelter
01.2001 - 11.2004
- Improved client well-being by providing one-on-one support and guidance during challenging times.
- Built trusting relationships with clients to enhance therapeutic outcomes.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations, to help maintain client stabilization.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Enhanced coping skills for clients, using evidence-based techniques and interventions.
Education
High School Diploma -
Gorham High
Gorham, NH06-1974
Skills
- Relationship building
- Reliability and punctuality
- Professionalism and ethics
- Safety procedures
- Verbal and written communication
- Facility policies and procedures
- Record keeping
- Safety precautions and measures
- Problem identification
Counselor Trainings
CPI (safe restraint) training
Zinger Miller Certificate
Normative Culture Training
Team Building Training
Crisis prevention & Intervention Training
OSHA Standards Training
Blood borne pathogens training
Taught 4-H for 10 years
Desired Salary and Position
$20 per hour. Would like to work Mon, Tues and Wed night with Thurs night as an option that I will work sometimes. My husband is retiring in March but will continue working part time. I am retired but would like to work part time also. We are hoping to be able to do some activities on our days off. Please note I will be available for overtime/per diem if needed and I am free. I know that these positions are hard to fill and am open to helping keep Mt Prospect staffed.
Timeline
Dog Groomer
Owner/Operator of Wizard of Pawz Grooming
09.2008 - 01.2023
Overnight Awake Counselor
North Country Shelter
01.2001 - 11.2004
High School Diploma -
Gorham High
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