Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Owen

Cumberland,RI

Summary

Dedicated service professional with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving company goals. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service through detail-oriented work.

Overview

6
6
years of professional experience

Work History

Outpatient Services Representative

Rhode Island Hospital
09.2024 - Current
  • Provided administrative and clerical support, maintaining a strong sense of organization
  • Collaborated with clinical providers, radiology technicians, and other supporting clinical staff to establish proper and timely patient care
  • Guided patients through the check-in process using Epic EMR systems, confirming correct patient demographics and insurance billing
  • Meticulously analyzed radiology imaging referrals, ensuring accurate patient imaging needs and valid orders

Sales Associate

CVS
07.2024 - 09.2024
  • Assisted customers with product location and selection, increasing customer satisfaction and loyalty
  • Maintained knowledge of current promotions and discounts to engage customers and promote sales
  • Collaborated with team members to achieve CVS ExtraCare membership targets and improve overall store performance

Cashier, Front End Manager, Cash Office Associate

Pruetts Food
05.2022 - 05.2024
  • Efficiently utilized retail POS systems to ensure smooth & accurate transactions
  • Consistently provided excellent customer service by greeting customers and addressing customer product inquiries
  • Accurately handled cash, checks, and cards, from counting cashier tills to assembling cash deposits
  • Precisely entered data using Microsoft Office applications, compiling weekly store data to create reports for the corporate office

Teacher

Dance Phase Studio
03.2020 - 05.2021
  • Developed engaging class syllabi through collaboration to promote student learning and participation
  • Implemented innovative teaching strategies to accommodate diverse learning styles
  • Evaluated student performance through assessments, providing constructive feedback for improvement and encouragement in areas of success

Education

Bachelor of Arts - Dance

Dean College
Franklin, MA
05-2023

Bachelor of Science - Psychology

Dean College
Franklin, MA
05-2023

Skills

  • Data Analysis & Entry
  • EMR Efficiency
  • Customer Service
  • Independent Critical Thinking
  • Attention to Detail & Organization

Timeline

Outpatient Services Representative

Rhode Island Hospital
09.2024 - Current

Sales Associate

CVS
07.2024 - 09.2024

Cashier, Front End Manager, Cash Office Associate

Pruetts Food
05.2022 - 05.2024

Teacher

Dance Phase Studio
03.2020 - 05.2021

Bachelor of Arts - Dance

Dean College

Bachelor of Science - Psychology

Dean College

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