Cortney Rahn
Macon,IL
Summary
Collision repair estimating with over 10 years of successful experience in estimating and repair procedures. Recognized consistently for performance excellence and contributions to success in the collision industry. Strengths in teamwork and problem solving backed by training in this industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Allstate Insurance
Macon, IL
06.2021 - Current
- Working independently to achieve deadlines
- Communicating with team and customers
- Inspecting damages accurately
- Using the most cost effective procedures for repairs
- Problem solving skills
- Time management
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Collision Repair Technician
Porter Auto Body
Mattoon
09.2018 - 06.2021
- Replaced and repaired vehicle parts according to work order instructions
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order
- Repaired surface damage utilizing wide range of systems and methodologies, including aluminum, steel, and fiberglass
- Completed road tests and safety review before releasing repaired vehicles to owners
- Produced detailed checklist for body shop management team
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines
- Received and logged incoming parts orders
- Routed timely parts order invoices to accounting office to maintain up-to-date records
- Maintaining shop inventory according to set standards and rectified discrepancies
- Welded and finished body pieces on repairs with great skill and accuracy
- Led the paint and body team in delivery of each project, resulting in timely repairs
- Drove operational improvements which resulted in savings and improved profit margins.
Damage Supplement Writer
Porter Auto Body
Mattoon
09.2018 - 06.2021
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration
- Documented damage with photographs and detailed written descriptions
- Negotiated completed damage estimates and repair costs with insurance companies
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types
- Worked with insurance companies and customers to review potential costs and overall necessity of repairs
- Accurately estimated parts and labor for over 100’s of repairs every year
- Advised clients on plans for repairs, repair timeline, and completion
- Used Audatex, CCC, and Mitchell to calculate damages and claim values
- Inspected vehicles to evaluate necessary repairs and determine extent of damage
- Replaced and repaired vehicle parts according to work order instructions
- Completed average of 60 body work orders each quarter while maintaining company defined quality standards
- Inspected new parts and areas of repair to verify correctness and quality
- Distributed ordered components to appropriate technicians to complete repairs
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Body Shop Technician
Paap Auto Body
1000 N Loxa Rd Mattoon, IL 61938
01.2015 - 09.2018
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
- Consistently exceeded performance goals, contributing to overall success of the body shop department.
- Increased work efficiency by keeping tools organized, clean, and in proper working order.
- Stayed current on industry trends and advancements in repair techniques through continuous professional development.
- Demonstrated proficiency in various welding techniques, ensuring strong structural integrity in all completed body repairs.
- Maintained a high standard of professionalism in all interactions with customers, colleagues, and supervisors, contributing to a positive work environment.
- Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
- Maximized productivity by effectively prioritizing tasks based on customer needs and deadlines.
- Ensured accurate repair estimates by thoroughly inspecting vehicles and identifying all necessary parts and labor costs.
Education
Associate of Arts - Collision Repair
Parkland College
Champaign, IL01-2014
High School Diploma -
Arthur High School
Arthur, IL01-2009
Skills
- Accurate measurements
- Manual hand tools operations
- Mold remediation
- Structure tear-down
- Conflict resolution
- Relationship-Building
- Critical thinking
- Written Communication
- Teamwork
- Leadership
- Good listening skills
- Collaboration
- Using Audatex, CCC, and Mitchell estimating systems
- Production Management
- Damage assessment
- Best practices implementation
- 50 States claims adjuster licensing
- Customer service
- Empathy and patience
Certification
ICAR Gold Certification
Timeline
Claims Adjuster
Allstate Insurance
06.2021 - Current
Collision Repair Technician
Porter Auto Body
09.2018 - 06.2021
Damage Supplement Writer
Porter Auto Body
09.2018 - 06.2021
Body Shop Technician
Paap Auto Body
01.2015 - 09.2018
Associate of Arts - Collision Repair
Parkland College
High School Diploma -
Arthur High School