KAHDEEJAH KUNTU
Bloomington,IL
Summary
Results-driven professional with over 10 years of experience in project and account management, adept at coordinating and driving end-to-end implementation processes. Skilled in collaborating with cross-functional teams, resolving client issues with a sense of urgency, and exceeding customer expectations. Proficient in leveraging advanced software tools, communication skills, and organizational expertise to deliver exceptional client service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
State Farm
Bloomington, IL
03.2022 - Current
- Manage complex insurance claims, ensuring proactive handling, and timely resolution of litigated files.
- Lead communication strategies with clients, brokers, and legal teams to resolve disputes effectively.
- Develop and execute organized workflows, meeting deadlines, and exceeding client expectations.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
Performance Supervisor
Afni
Bloomington, IL
12.2017 - 02.2021
- Hired employees and processed hiring-related paperwork.
- Analyzed program performance and implemented process improvements to enhance efficiency and effectiveness.
- Developed effective communication channels between supervisors and managers and their teams in order to foster open dialogue about job-related issues or concerns.
- Provided guidance to managers on how to effectively manage their teams' performances.
- Organized team-building activities designed to encourage collaboration among employees across different departments or divisions.
Education
MBA - Health Information Management
Indiana Institute of Technology
Fort Wayne, IN05-2024
Bachelor of Science - Psychology
Illinois State University
Normal, IL05-2019
Skills
- Project and Account Management: Skilled in leading and monitoring implementation projects, meeting tight deadlines, and managing client interactions effectively
- Client engagement and communication: Adept at negotiating and building relationships with clients, brokers, and internal teams to deliver optimal solutions
- Process Improvement: Expertise in streamlining workflows, ensuring data integrity, and maintaining accurate documentation
- Technical Proficiency: Experienced with tools such as Salesforce, Microsoft Word, Excel, PowerPoint, and Vista
- Leadership and Problem Solving: Strong ability to motivate teams, resolve issues efficiently, and exceed customer expectations in dynamic environments
CERTIFICATIONS & TRAINING
- Certified Project Manager Professional (PMP) (in progress)
- Advanced Training in Salesforce CRM and Database Management
Timeline
Claims Adjuster
State Farm
03.2022 - Current
Performance Supervisor
Afni
12.2017 - 02.2021
MBA - Health Information Management
Indiana Institute of Technology
Bachelor of Science - Psychology
Illinois State University
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