Cortney Robinson
Kansas City,Missouri
Summary
Professional tech enthusiast with solid background in providing technical support and enhancing user experience. Known for fostering team collaboration and delivering reliable solutions in dynamic environments. Exhibits strong troubleshooting abilities and adaptability, ensuring effective response to evolving tech challenges.
Overview
2
2
years of professional experience
Work History
Student X-ray Tech
HCA Midwest Health System
08.2024 - Current
- Prepared and positioned patient for diagnostic imaging procedures.
- Developed strong relationships with referring physicians by delivering prompt exam results accompanied by concise reports on key findings.
- Improved patient satisfaction scores through compassionate interactions during examinations and attention to individual needs or preferences.
- Demonstrated adaptability while performing various imaging exams, including skeletal, chest, abdominal, and fluoroscopic studies.
Guest Service ambassador
University Health
06.2023 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Assisted management in analyzing guest feedback data to identify areas for improvement within the department''s offerings or processes.
- Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
Customer Service Representative
Home Depot
11.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Ignite Medical Resort
06.2022 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Bachelors of Science - Radiologic science
Avila University
Kansas City, MO05.2025
High School -
Raytown High School
Raytown, MO05.2020
Skills
- Direct patient care
- Surgical radiography
- Diagnostic imaging services
- Critical Thinking
- Sterilization techniques
- Patient positioning
- Digital radiography
- Computed tomography
- PACS operation
- Infection-control practices
- Image interpretation
Awards
- Spring 2023 Dean's List
- National Society of Leadership and Success Presidential member
Timeline
Student X-ray Tech
HCA Midwest Health System
08.2024 - Current
Guest Service ambassador
University Health
06.2023 - 12.2023
Customer Service Representative
Home Depot
11.2022 - 08.2023
CNA
Ignite Medical Resort
06.2022 - 08.2023
High School -
Raytown High School
Bachelors of Science - Radiologic science
Avila University
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