Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Slifco

Clinton Township,MI

Summary

Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.

Overview

11
11
years of professional experience

Work History

Bartender/Manager

Ale and Eddies
01.2022 - 01.2024
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
  • Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.

Bartender/Manager

Kapones Sports Tavern
01.2020 - 01.2022
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Dooleys

Frank Sgroi
01.2013 - 01.2020
  • Bartender/Manger
  • Wrote schedule for employees.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Roseville High School
Roseville Michigan
06-2012

Skills

  • Staff recruitment
  • Clear and effective communication
  • Group reservations management
  • Highly reliable
  • Engaging personality
  • Customer service expertise
  • Service-oriented mindset
  • Team training and development
  • Excellent judgment
  • Financial records oversight
  • Multitasking Abilities
  • Team Leadership

Timeline

Bartender/Manager

Ale and Eddies
01.2022 - 01.2024

Bartender/Manager

Kapones Sports Tavern
01.2020 - 01.2022

Dooleys

Frank Sgroi
01.2013 - 01.2020

High School Diploma -

Roseville High School

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Cortney Slifco