Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Riley Harlow

Oak Island,NC

Summary

Versatile Bartender with years of experience in the restaurant industry. With an open minded approach to business, learning and growth is always a goal. Responsible and skilled in crafting cocktails. Eagerness to exceed satisfaction. Reliable, accountable, and highly motivated individual.

Overview

8
8
years of professional experience

Work History

Bartender/Manager

Island way Restaurant
Oak Island, NC
08.2018 - 09.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Distributed pay from owner to all employees nightly.
  • Closed down the restaurant nightly, ensured all equipment was properly shut off before locking the doors.

Field Sales Representative

Orkin Pest Control
Wilmington, NC
03.2021 - 05.2021
  • Established a line of communication with the customer.
  • Set up meetings and appointments with clientele.
  • Conducted thorough inspections of homes.
  • Created on-site presentations displaying product solutions to customers.
  • Effectively conveyed information to customers.
  • Discussed payment methods and informed customers of alternative solutions.
  • Closed any sale opportunity as efficiently as possible.
  • Set up follow-up appointments with customers before leaving the initial appointment.

Pest Control Technician

Cleggs Pest Control
Wilmington, NC
08.2020 - 02.2021
  • Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
  • Identified potential entry points for pests and sealed them off with caulking or other materials.
  • Educated customers on proper sanitation practices to help prevent future infestations of pests.
  • Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
  • Maintained records of all services performed including type of service provided, location treated and chemical used.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Upheld all appointments in a timely manner.
  • Practiced safe driving in a company vehicle.

HVAC Installer

Newcomb and Company
Wilmington, NC
12.2019 - 07.2020
  • Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
  • Conducted maintenance on existing HVAC systems to ensure proper operation and energy efficiency.
  • Troubleshot HVAC system issues using appropriate tools and test equipment.
  • Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
  • Assisted in the fabrication of sheet metal ducts for ventilation systems.
  • Pulled electrical wiring for new installations or repairs to existing HVAC systems.
  • Inspected job sites prior to beginning work to identify any potential safety hazards or obstacles that could affect the job.
  • Repaired or replaced defective parts as necessary during service calls.
  • Provided customers with information regarding product warranties and operating instructions after completion of service calls.
  • Adhered strictly to all applicable codes when installing new HVAC systems.
  • Ensured that all safety protocols were followed while working onsite at customer locations.
  • Cleaned up job site upon completion of work to ensure a safe environment for customers.

Termite Technician

Manning's Pest Control
Southport, NC
10.2016 - 03.2019
  • Inspected and treated structures for termite infestations.
  • Performed preventative treatments to protect against future infestations.
  • Assessed damage caused by termites, wood-boring beetles, and other pests.
  • Installed bait systems to monitor and control termite activity.
  • Identified potential entry points for termites into buildings.
  • Conducted follow-up inspections after treatment to ensure effectiveness of service provided.
  • Created detailed reports on findings from pest inspections and treatments performed.
  • Maintained accurate records of services rendered, chemicals used, and customer interactions.
  • Responded promptly to customer inquiries about pest control services.
  • Updated job knowledge by participating in educational opportunities related to the field of pest management.
  • Adhered strictly to safety protocols when handling hazardous materials.
  • Identified current liabilities that could lead to further pest problems.
  • Presented solutions to customers, as well as made sure they were well informed.

Education

General

South Brunswick High School
Southport, NC
06-2016

Skills

  • Policy Enforcement
  • Employee Scheduling
  • POS System Operation
  • Bartending expertise
  • Workplace Safety
  • Complaint Handling
  • Staff recruitment
  • Task Delegation
  • Sanitation Standards
  • Customer Engagement
  • Food Service
  • Suggestive Selling
  • Engaging personality
  • Staff Management
  • Courteous
  • Complex Problem-Solving
  • Salesmanship

Affiliations

  • Fitness
  • Golf
  • motorcycles

References

Connor Simmons      860-817-3094

  • Manager
  • Known for 5 years

Chris Bruton               910-742-6121

  • Coworker
  • Known for 5 years

Chris Garner               828-455-5626 

  • Manger
  • Known for 5 years

Timeline

Field Sales Representative

Orkin Pest Control
03.2021 - 05.2021

Pest Control Technician

Cleggs Pest Control
08.2020 - 02.2021

HVAC Installer

Newcomb and Company
12.2019 - 07.2020

Bartender/Manager

Island way Restaurant
08.2018 - 09.2024

Termite Technician

Manning's Pest Control
10.2016 - 03.2019

General

South Brunswick High School

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Riley Harlow