Cortney Smith
Louisville,Kentucky
Summary
Driven leasing agent with a proven track record at Century 21, adept in leasing and sales with a goal-oriented mindset. Excelled in expediting the leasing process, enhancing customer service, and efficiently managing tenant relations. Skilled in property tours and unit inspections, consistently ensuring high satisfaction and occupancy rates.
Overview
12
12
years of professional experience
Work History
Shipping Clerk
Ups
Louisville, KY
01.2023 - 05.2024
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Leasing Agent
Century 21
Louisville, KY
01.2021 - 07.2022
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Conducted property tours to highlight features of properties.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
Shipping Receiver
H D Smith
Louisville, KY
07.2017 - 11.2019
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Picker Packer
GameStop
Louisville, KY
09.2013 - 10.2017
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Kept work areas neat, clean and free from debris.
- Recorded daily activities for inventory control.
Cashier
Penn Station Subs
Louisville, KY
04.2012 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Ged -
Ged Program
Louisville Ky10.2013
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Move-in coordination
- Property Tours
- Customer Service
- Unit inspection
Timeline
Shipping Clerk
Ups
01.2023 - 05.2024
Leasing Agent
Century 21
01.2021 - 07.2022
Shipping Receiver
H D Smith
07.2017 - 11.2019
Picker Packer
GameStop
09.2013 - 10.2017
Cashier
Penn Station Subs
04.2012 - 05.2013
Ged -
Ged Program