Cortney Stalker
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
Las Vegas, NV
09.2025 - Current
- Assisted customers with inquiries, providing accurate information and solutions.
- Ensured strict adherence to all policies and procedures.
- Provided comprehensive assistance to members in navigating banking services.
- Managed complaint documentation to ensure efficient resolution and customer satisfaction.
Shift Supervisor
Randys Donuts
Las Vegas, NV
12.2023 - 01.2025
- Supervised daily operations to ensure optimal workflow and staff performance.
- Trained new employees on customer service standards and product preparation techniques.
- Managed inventory levels, ensuring stock availability for peak service times.
- Implemented quality control measures to maintain product consistency and freshness.
Store Manager
Port of Subs
Las Vegas, NV
05.2022 - 12.2023
- Developed employee schedules to maintain adequate staffing during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Shift Lead
Rachels Kitchen
Las Vegas, NV
10.2021 - 05.2022
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Monitored compliance with health and safety regulations to ensure a safe dining environment.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
BOH Line Cook
MacKenzie River Pizza, Grill & Pub
Las Vegas, NV
04.2019 - 03.2020
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Prepared high-quality pizzas using traditional techniques and fresh ingredients.
- Monitored food safety practices, maintaining compliance with health regulations and standards.
- Managed time effectively, prioritizing tasks to ensure prompt meal service during peak hours.
Education
High School Diploma -
Clark County Adult Education
Las Vegas, NV06.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Store operations
- Inventory management
- Reliability
- Cash handling
- Positive and engaging demeanor
Timeline
Customer Service Representative
Foundever
09.2025 - Current
Shift Supervisor
Randys Donuts
12.2023 - 01.2025
Store Manager
Port of Subs
05.2022 - 12.2023
Shift Lead
Rachels Kitchen
10.2021 - 05.2022
BOH Line Cook
MacKenzie River Pizza, Grill & Pub
04.2019 - 03.2020
High School Diploma -
Clark County Adult Education