Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Trexler

Marion,IN

Summary

Dynamic leader with a proven track record at Hopebridge and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Center Manager

Hopebridge
01.2022 - Current
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Processed payroll for over 80 employees as part of sound human resources and financial management strategies.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Managed work and performance of more than 80 employees.
  • Directed daily operations at busy Autism Therapy center.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.

Assistant Clinic Manager

Hopebridge
08.2020 - 01.2022
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Developed marketing strategies to increase visibility and patient base.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Hired, trained and supervised employees to maintain team of high performers.

Clinic Trainer

Hopebridge
04.2018 - 08.2020
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Registered Behavior Technician

Hopebridge
05.2017 - 04.2018
  • Used Rethink to document patient information, progress notes, and treatment plans.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Charted on each patient daily.
  • Assisted with medication administration and counting and pouring medications.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Education

Nursing

Ivy Tech Community College of Indiana
Marion, IN

Skills

  • Regulatory Standards
  • Financial Reporting
  • Data Analysis
  • Staff Leadership
  • Operations Management
  • Staff hiring

Timeline

Center Manager

Hopebridge
01.2022 - Current

Assistant Clinic Manager

Hopebridge
08.2020 - 01.2022

Clinic Trainer

Hopebridge
04.2018 - 08.2020

Registered Behavior Technician

Hopebridge
05.2017 - 04.2018

Nursing

Ivy Tech Community College of Indiana

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Cortney Trexler