Cortnie Carachure
Springdale,AR
Summary
Versatile and achievement-oriented professional possessing the proven ability to handle multiple tasks effectively & efficiently while thriving under pressure in fast-paced environments with a strong background in business operations management and office administration, including a pivotal role at Gary's Floor and Home. Excelled in vendor engagement and policy implementation, enhancing operational efficiency by over 46%. Fluent in Spanish, adept at fostering client relationships and driving team success through effective communication and deadline management.
Overview
18
18
years of professional experience
2
2
Certificate(s)/License(s)
Work History
Office Manager
Gary's Floor and Home
03.2020 - 01.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements by 44%.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
Insurance Agent
Dominguez Insurance Agency
10.2018 - 11.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling upwards of 25+ fact-finding appointments per day.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Prepared and reviewed on average 30-50 insurance applications per day to verify compliance with regulations.
- Cross-sold insurance products to existing clients at time of renewal(s) to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Evaluated competitors' products and services to gain competitive advantage.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
- Conducted research and identified market trends to develop better strategies for sales.
Regional Property Manager
Trinity Property Management
05.2010 - 10.2018
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Negotiated vendor contracts and presented to owners for approval.
- Inspected community common areas, apartment units and model appearance to address problems.
- Reviewed financial forecasts, budget and operational goals.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Identified and addressed potential safety issues and liability concerns.
- Responded to escalated resident concerns and issues and monitored resolution.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Lead Teller Operations Specialist
Bank of America
11.2006 - 05.2010
- Processed on average 180 customer transactions per day promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions at times totaling in excess of $500,000.00.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
Education
Associate of Science - Business Administration And Management
Liberty University
Lynchburg, VA05-2008
Skills
- Business operations management
- Deadline management
- Spreadsheet and database creation
- Credit and collections
- Documentation and control
- Oral and writing communication
- Data entry
- Fluent in Spanish
- Bookkeeping
- Office administration
- Contract administration
- Banking operations
- Billing
- Vendor engagement
- Policy implementation
Certification
- Certified with National Fair Housing Training Academy (NFHTA)
- Property and Casualty License - Arkansas Department of Insurance.
Languages
Spanish
Native or Bilingual
Accomplishments
- Recognized by City of Springdale for Outstanding Performance *Hard work and Dedication that resulted 83% decrease in area crime rate.
- Advanced from Teller (entry level) to Teller Operation Specialist (Supervisor possessing authority to authorize transactions for $1,000+) within 6 mo .
- Advanced from Community Director overseeing 150+ units to Regional Director overseeing 2,000+ units within 14mo for Outstanding performance and Acknowledgement & Awards presented by City of Springdale.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balancePaid sick leave401k matchWork from home optionHealthcare benefitsPaid time offSoftware
Microsoft (Word, Excel, etc)
RFMS
RollMaster
Broadlume
MRI
Quote
Life isn't about getting and having, it's about giving and being.
Kevin Kruse
Timeline
Office Manager
Gary's Floor and Home
03.2020 - 01.2025
Insurance Agent
Dominguez Insurance Agency
10.2018 - 11.2021
Regional Property Manager
Trinity Property Management
05.2010 - 10.2018
Lead Teller Operations Specialist
Bank of America
11.2006 - 05.2010
- Certified with National Fair Housing Training Academy (NFHTA)
- Property and Casualty License - Arkansas Department of Insurance.
Associate of Science - Business Administration And Management
Liberty University
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