Cortnie Lawrence
Houston,TX
Summary
Detail-oriented professional with a strong focus on enhancing partner safety through effective communication and advanced problem-solving skills. Aiming to leverage these competencies for continued career growth within HEB.
Overview
12
12
years of professional experience
Work History
Healthy Living Manger
HEB Grocery Store
Houston, TX
10.2016 - Current
- Worked successfully with multiple teams to accomplish record-setting sales and address issues related to our products and services across multiple stores.
- Identified and trained talented partners to promote into the SORM program.
- Proactively monitored shrink across all sub-departments.
Secondary Trainer
HEB Grocery Store
Houston, TX
01.2018 - 12.2022
- Supported Dedicated Trainer as the Healthy Living Expert for SORM 57, 58, 59, and 68.
- Assisted with the training of SORM partners in the proper use of systems (Finnet, Dashboard, Viper, and Department websites), and S.O.P.s.
- Provided SORMs with feedback throughout the program.
- Assisted with testing at the end of the 8-week programs.
- Effectively handled duties of both Secondary Trainer and Department Manager simultaneously.
Service Manager
HEB Grocery Store
Houston, TX
10.2012 - 10.2016
- Motivated, led, and supported a team of over 150 partners.
- Collaborated with partners and managers to offer solutions to customer needs.
- Hired, trained, and developed service partners to drive performance.
- Monitored partner performance, and provided timely feedback to encourage growth.
Skills
- Communication
- Training
- Time management
- Sales
- Product knowledge
- Team Collaboration
- Problem solving
- Customer service
Affiliations
- Women Inclusion Network PRG
- I9 Sports Volunteer Coach
Timeline
Secondary Trainer
HEB Grocery Store
01.2018 - 12.2022
Healthy Living Manger
HEB Grocery Store
10.2016 - Current
Service Manager
HEB Grocery Store
10.2012 - 10.2016