Cortnie Smuhl
Eau Claire,WISCONSIN
Summary
Dynamic Lead Bartender with a proven track record, excelling in customer service and creative mixology. Known for fostering loyalty through personalized interactions and exceptional beverage knowledge. Skilled in training new hires and managing high-volume events, ensuring a memorable experience for every guest.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Eau Claire Elbow Room
06.2024 - Current
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Provided exceptional customer service, addressing patron inquiries and preferences effectively.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Assisted in finding entertainment for establishment.
- Serve 20 plus patrons on shifts.
Lead Bartender
Brackett Bar
05.2020 - 08.2025
- Cultivated strong customer relationships, providing personalized service to enhance guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Serviced 20 to 100 plus patrons on shifts.
Head Server/Cook
Olympic Flame
05.2015 - 02.2019
- Coordinated with kitchen staff to synchronize meal preparation and service flow for optimal efficiency.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Managed kitchen operations, maintaining cleanliness and adhering to safety protocols.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Served 50 plus patrons on shifts
Education
Bachelor of Science - Hotel And Restaurant Management
Chippewa Valley Technical College
Eau Claire, WISkills
- Customer service
- Bartending techniques
- Food handling certification
- Classic cocktails
- New hire training
- Beverage knowledge
- Creative mixology
- Handling difficult customers
- Responsible alcohol service
- Ordering bar supplies
- Dining room management
- Strong multitasking
- Patience and tolerance
- Team player attitude
Certification
- Licensed Bartender - Current
Timeline
Bartender
Eau Claire Elbow Room
06.2024 - Current
Lead Bartender
Brackett Bar
05.2020 - 08.2025
Head Server/Cook
Olympic Flame
05.2015 - 02.2019
Bachelor of Science - Hotel And Restaurant Management
Chippewa Valley Technical College