Cortrell Maddox
Johnston,Iowa
Summary
Compassionate and dedicated CNA with a proven track record at Morningstar, excelling in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through empathetic communication and effective problem-solving. Committed to maintaining HIPAA compliance while delivering individualized care plans that promote dignity and independence.
Overview
19
19
years of professional experience
Work History
CNA
Morningstar
West Des Moines, IA
03.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Owner/Operator Truck Driver
Move Along LLC
Urbandale, IA
01.2018 - Current
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Maintained current Class Type CDL with Hazardous Materials and Doubles and Triples endorsements.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
Truck Driver
Pat Salmon & Son Companies
Clive, IA
04.2014 - 12.2017
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Lead Residential Counselor
Crest Services
Des Moines, IA
03.2006 - 04.2014
- Maintained compliance with regulatory requirements by staying current on industry best practices and incorporating them into daily operations as necessary.
- Established clear expectations for staff performance, promoting accountability and professional growth in the workplace.
- Coordinated social activities that encouraged resident engagement, promoted a sense of community, and fostered positive peer relationships.
- Developed strong relationships with residents and their families, providing emotional support and facilitating open communication.
- Advocated on behalf of residents to secure resources, accommodations, or additional support from external agencies when needed.
- Streamlined documentation processes to ensure accurate record-keeping and timely communication with other team members.
- Increased resident safety by conducting routine inspections of facilities and promptly addressing maintenance issues.
- Reduced conflict among residents by effectively mediating disputes and fostering a collaborative living environment.
- Improved staff performance through regular training sessions, mentoring, and constructive feedback.
- Provided crisis intervention support during emergencies or critical incidents, ensuring the well-being of all involved parties.
- Assisted residents in achieving personal goals by creating customized action plans and offering regular guidance.
- Enhanced resident satisfaction by implementing individualized care plans and addressing specific needs.
- Fostered an inclusive environment within the residence that valued diversity and respected individual differences among residents.
- Collaborated with interdisciplinary teams to coordinate comprehensive care services for residents with complex needs.
- Evaluated program effectiveness through data analysis, identifying areas for improvement and implementing necessary changes.
- Led team meetings to discuss resident progress, address concerns, and develop strategies for continuous improvement.
- Managed budgets for residential programs, ensuring optimal resource allocation and cost-effective operations.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Provided crisis management and intervention during emergency situations.
Education
Graduate Certificate - Commercial Driving
Dmacc Trucking Institute
Des Moines, IA04.2014
Graduate Certificate - 150 CNA
Mercy College of Science
Des Moines, IA11.2010
GED - General Studies
Jackson Adult Ed
Jackson, MI03.2004
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Physical stamina
- Cultural sensitivity
- Reliable team player
- Electronic charting
- Supporting personal needs
- Companionship and emotional support
- Documenting behaviors
- Medical terminology
- Maintaining privacy
- Healthcare ethics
- Care plan implementation
- Quality assurance
- Medical records management
- Activity coordination
- Conducting intakes
- Quality assurance controls
Timeline
CNA
Morningstar
03.2025 - Current
Owner/Operator Truck Driver
Move Along LLC
01.2018 - Current
Truck Driver
Pat Salmon & Son Companies
04.2014 - 12.2017
Lead Residential Counselor
Crest Services
03.2006 - 04.2014
Graduate Certificate - Commercial Driving
Dmacc Trucking Institute
Graduate Certificate - 150 CNA
Mercy College of Science
GED - General Studies
Jackson Adult Ed