Summary
Overview
Work History
Education
Skills
Timeline
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Cory Bates

Albuquerque,NM

Summary

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Overview

18
18
years of professional experience

Work History

Social Services Assistant

Cornivore
10.2019 - Current
  • Enhanced client satisfaction by providing timely and accurate information on available social services programs.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.

Field Worker

United Poly Systems
12.2010 - 04.2016
  • Improved field productivity by implementing efficient work procedures and time management strategies.
  • Enhanced team collaboration through clear communication and mutual support during field tasks.
  • Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
  • Streamlined data collection processes for accurate and timely reporting to project managers.

Customer Service Representative

AT&T
03.2006 - 11.2009
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

GED -

Rio Rancho High School
Rio Rancho, NM
05.2006

Skills

  • Empathy Display
  • Disability Support
  • Behavioral assessment
  • Caseload Management
  • Treatment Planning
  • Client Advocacy
  • Staff Education

Timeline

Social Services Assistant

Cornivore
10.2019 - Current

Field Worker

United Poly Systems
12.2010 - 04.2016

Customer Service Representative

AT&T
03.2006 - 11.2009

GED -

Rio Rancho High School

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Cory Bates