WARREN JACKSON
Port Saint Lucie,FL
Summary
Dedicated and professional with a proactive mindset that swiftly identifies optimal solutions for diverse scenarios. Confident in managing tasks independently and collaboratively, complemented by a highly organized approach to work. A strong advocate for those in need, committed to delivering exceptional service while equipped with robust problem-solving abilities and excellent communication skills. Poised to contribute to team success and advance organizational objectives with dedication and enthusiasm, ready to embrace new challenges that drive positive results.
Overview
11
11
years of professional experience
Work History
Social Services Assistant
Seabranch Health and Rehabilitation Center
11.2023 - Current
- - Support Director of Social Services with daily operations and client needs.
- - Conduct assessments for patient admissions (Admission, BIMS - Memory, PHQ9 - Mood, Trauma).
- - Assist long-term psychiatric and skilled patients with daily tasks and documentation.
- - Maintain accurate client records, assessments, and agency rosters.
- - Perform regular client check-ins to monitor progress and well-being.
Loan Specialist / Team Lead
CET2, LLC
04.2018 - 10.2023
- - Managed approximately 30 incoming calls, emails and faxes per day from customers.
- - Assisted clients with loan applications and qualification verification.
- - Processed loans and collaborated with underwriting team.
- - Led a small team, providing training and oversight on client interactions.
- - Delivered excellent customer service and maintained compliance standards.
Insurance & Financial Agent
Maximus
01.2015 - 03.2018
- - Managed approximately 30 incoming calls, emails and faxes per day from customers
- - Roles included Call Center Technical Support Agent, Call Center Insurance & Unemployment Agent, Crew Member, Customer Service Representative.
- - Provided technical support, assisted clients with financial and insurance services, delivered customer service, and maintained organized records.
- - Developed strong communication, problem-solving, and client-relations skills in fast-paced environments.
Education
Bachelor of Science - Criminal Justice
Indian River State College
Ft. Pierce, FL08.2025
Skills
- Empathy display
- Client assessment
- Caseload management
- Client advocacy
- Progress documentation
- Behavioral assessment
- Abuse and neglect investigation
- Teamwork and collaboration
- Multitasking
- Time management
- Attention to detail
- Multitasking Abilities
Languages
English
Timeline
Social Services Assistant
Seabranch Health and Rehabilitation Center
11.2023 - Current
Loan Specialist / Team Lead
CET2, LLC
04.2018 - 10.2023
Insurance & Financial Agent
Maximus
01.2015 - 03.2018
Bachelor of Science - Criminal Justice
Indian River State College
Similar Profiles
Aya MohamedAya Mohamed
NA at Norwegian Christian Home & Health Center, Kings County Hospital Center, Four Seasons Nursing & Rehabilitation Center, Richmond University Medical CenterNA at Norwegian Christian Home & Health Center, Kings County Hospital Center, Four Seasons Nursing & Rehabilitation Center, Richmond University Medical Center
Marie HjardemaalMarie Hjardemaal
Licensed Practical Nurse at Seabranch HealthcareLicensed Practical Nurse at Seabranch Healthcare
Felicia Afi KponyohFelicia Afi Kponyoh
Travel CNA at SOS Health Staffing, Creekside Village Health and Rehabilitation CenterTravel CNA at SOS Health Staffing, Creekside Village Health and Rehabilitation Center
Natalie PetitNatalie Petit
Medical Assistant at Cleveland Clinic FloridaMedical Assistant at Cleveland Clinic Florida
Shadia StoneShadia Stone
Newborn Hearing Screener at Cleveland Clinic Tradition HospitalNewborn Hearing Screener at Cleveland Clinic Tradition Hospital