Cory Chaplin
Land O' Lakes,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
Work History
Operations Manager
Sanwa Inc
Tampa, Florida
06.2023 - Current
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated cross-departmental communication to enhance team collaboration and project delivery.
- Implemented process improvements to streamline operations and reduce delays.
- Oversaw inventory management, ensuring stock levels met production demands.
- Trained staff on operational procedures and safety protocols for optimal performance.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Owner/Operator
Calabash Restaurant
St. Petersburg, Florida
02.2017 - Current
- Managed daily restaurant operations and staff scheduling.
- Developed and maintained menu offerings based on seasonal ingredients.
- Oversaw inventory management and supplier relationships for food supplies.
- Ensured compliance with health and safety regulations in kitchen and dining areas.
- Implemented marketing strategies to promote restaurant events and specials.
- Handled customer inquiries, feedback, and conflict resolution effectively.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Store Manager
Starbucks
Tampa, FL
05.2022 - 06.2023
- Managed daily operations and ensured smooth store functioning.
- Oversaw inventory management and stock replenishment processes.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored staff on customer service excellence.
- Recruited, trained and supervised new employees.
- Scheduled shifts and coordinated team coverage for peak hours.
- Implemented visual merchandising standards to enhance product displays.
- Maintained compliance with health and safety regulations in the store.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
District Manager
Family Dollar
Tampa, FL
09.2008 - 05.2020
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Trained and mentored store managers to improve team performance.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Oversaw daily operations and ensured compliance with company policies.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Conducted regular store visits to assess operational efficiency.
- Collaborated with corporate teams to align local initiatives with company goals.
- Managed inventory levels and coordinated stock replenishment processes.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote performance-oriented culture.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints to maintain service quality.
Education
Some College (No Degree) - Business Management
Southern New Hampshire University
Hooksett, NHSkills
- Project management
- Process improvement
- Supply chain distribution
- Inventory management
- Financial analysis
- Cross-departmental coordination
- Staff training
Timeline
Operations Manager
Sanwa Inc
06.2023 - Current
Store Manager
Starbucks
05.2022 - 06.2023
Owner/Operator
Calabash Restaurant
02.2017 - Current
District Manager
Family Dollar
09.2008 - 05.2020
Some College (No Degree) - Business Management
Southern New Hampshire University