Cory Clark
Fort Thomas,KY
Summary
Dynamic leader with a proven track record at Amazon, enhancing team performance and driving process improvement. Excelled in leadership development and staff training, achieving significant improvements in the NASC Learning Health Scorecard, and support leaders across the NASC. Spearheaded cost-saving initiatives and mentored new managers as Midwest Captain for Leader Onboarding, demonstrating exceptional attention to detail and relationship-building skills.
Overview
24
24
years of professional experience
Work History
Learning Area Manager
Amazon
LUK5 And CVG9 In Hebron, KY
08.2020 - Current
- Led a team of Trainers to achieve goals and exceed targets consistently, leading to consistent high rankings in the NASC Learning Health Scorecard.
- Daily metric deep dives and reporting. Deep Dive metrics daily to support Ops and create sustainable actions to improve metric goals. Report and speak on those metrics with Sr. Ops leaders during daily production meeting.
- Managed daily Learning operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate site teams on best practices and procedures to increase productivity.
- Headlined successful projects aimed towards improving employee relations at my site with our Affinity groups.
- Implemented process paths incentives to improve quality and employee experience at my site.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes to improve processes.
- Implemented cost-saving measures that resulted in significant financial savings for Amazon without sacrificing quality or service, specifically with labor tracking.
- Selected to support other sites when needed to fill void of Learning Area Manager role. Most recently completed STA at MCO5 to support. Improved Learning Health Scorecard MCO5 ranking from 112th to 54th during my stay.
- Served as a subject matter expert in specialized areas, delivering high-quality training sessions across all the CVG node.
- Mentored new Learning Area Managers across the NASC, sharing best practices and supporting their professional growth.
- Facilitated weekly Regional Learning calls focused on metric deep dives and improving sites below metric goal. Supported those sites by implementing sustainable solutions to achieve Learning metric goals.
Learning Trainer
Amazon
CVG5 Hebron, KY
10.2019 - 08.2020
- Onboard new associates at site and cross training all process paths for site.
- Developed and implemented successful onboarding program.
- Designed engaging training plans that catered to various learning styles and learning barriers, including language.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes through quality data. Created best practices to improve training.
- Facilitated virtual and in-person learning sessions across multiple business lines at Amazon.
- Daily metric deep dives. Deep dive metrics daily to support the Ops team and create sustainable actions to improve metric goals.
NCAA/NFHS- Mountain East Conference: Official
Independent Contractor For NCAA/NFHS
DII NCAA Official
08.2000 - 08.2020
- Selected by State Commissioner to officiate 3 KHSAA State Championships in football (2010,2013,2018)
- Elected as Training Supervisor for football officials in 2010.
- Composed and implemented new training programs for officials state wide for different levels of experience.
- Implementing new technologies, such as HUDL replay system for officials to review game film. Technology had never been used in training programs.
- Evaluated performance and delivered constructive feedback to improve performance. Offered guidance on proper mechanics, positioning, and judgement.
Education
Elementary Education
University of Kentucky
Lexington, KY05.2012
Skills
- Leadership skills
- Leadership Development
- Attention to Detail
- Training and coaching
- Staff Development
- Goal Setting and Performance Metrics
- Relationship building and management
- Staff Training and Development
- Controlling costs
- Process Improvement
Accomplishments
Top 2024 Accomplishment: Initiated Fast Start projected that resulted in significant cost savings for Amazon. Discovered and proved with data a design flaw in programming for Fast Start labor tracking system in NASC. Partnered with ACES team to find solution of Master Indirect Session issue within Fast Start that put $9.3 million at risk per week with labor hours.
Timeline
Learning Area Manager
Amazon
08.2020 - Current
Learning Trainer
Amazon
10.2019 - 08.2020
NCAA/NFHS- Mountain East Conference: Official
Independent Contractor For NCAA/NFHS
08.2000 - 08.2020
Elementary Education
University of Kentucky