CORY COVER
Gilbert,AZ
Summary
Retired police officer with over 20 years of interpersonal communication and conflict resolution. A great problem solver who enjoys helping people with their needs. Results-oriented Investigator with diverse experience in law enforcement settings. Independently handles long-term investigative cases. Skilled Interviewer with exceptional patience and more than 15 years of experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Trust and Safety Investigator
Uber
11.2023 - 05.2024
- Documented findings and prepared detailed reports.
- Conducted thorough phone interviews with employees and documented investigative findings.
- Collected information pertaining to criminal actions and performed initial investigations to resolve cases.
Senior Account Specialist
Dish Network
11.2022 - 09.2023
- Negotiated contract terms and service agreements to meet both sales quotas and client budget constraints
- Led branding and promotion to enhance customer experiences and drive sales
- Handled administrative tasks promptly, including saving old accounts and processing payments
- Addressed escalated customer issues and leveraged resources to implement actionable solutions.
Customer Representative Associate
Vanguard
04.2022 - 09.2022
- Completed the Securities Industry Essentials exam
- Completed the Series 63 exam.
Customer Service Representative
Alaska Airlines
10.2001 - 02.2022
- Assisted customers in booking flights, rescheduling, and other airline situations
- Received multiple emails and phone calls from customers to my supervisor stating the great level of customer service they received.
Police Officer
Mesa
03.2001 - 10.2020
- Obtained and executed arrest warrants, verifying identity and apprehending perpetrators
- Supported successful prosecutions with detailed evidence collection, case reports, and courtroom testimony
- Observed motorists to enforce adherence to traffic safety and laws.
- Criminal Intelligence Detective from 2008-2010
- Sex Crimes Detective from 2012-2015
- Certified Forensic Interviewer
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Education
Associate of Science - Law Enforcement
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ12.2001
Bachelors - Criminal Justice/Law -
Shippensburg University
Shippensburg, PA05.2000
Skills
- Interpersonal and Communication Skills
- Proficient in all Microsoft Applications
- Conflict Resolution
- Interview techniques
- Detailed report writing
- Critical Thinking
Awards
Multiple Teamwork Awards and Commendations, 09/01/01, 10/01/20, City of Mesa Police Department
Hobbies and Interests
VOLUNTEER EXPERIENCE , Volunteer Special Olympics 10/2010 - Current
Certification
- Reid Technique of Investigative Interviewing and Advanced Interrogation Techniques Certification - 2012
- Certified Forensic Interviewer - 2012
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementHealthcare benefitsWork from home optionTimeline
Trust and Safety Investigator
Uber
11.2023 - 05.2024
Senior Account Specialist
Dish Network
11.2022 - 09.2023
Customer Representative Associate
Vanguard
04.2022 - 09.2022
Customer Service Representative
Alaska Airlines
10.2001 - 02.2022
Police Officer
Mesa
03.2001 - 10.2020
Associate of Science - Law Enforcement
Maricopa Community Colleges - Rio Salado Community College
Bachelors - Criminal Justice/Law -
Shippensburg University
Similar Profiles
Calvenel Junior JeanCalvenel Junior Jean
Driver at UberDriver at Uber
Joandra CabralJoandra Cabral
Vehicle Crash Claims at UberVehicle Crash Claims at Uber
Rob Keith BanlaygasRob Keith Banlaygas
UBER Driver at UberUBER Driver at Uber
James EstherJames Esther
Independent Contractor at UberIndependent Contractor at Uber
Michael GroverMichael Grover
Political Canvasser at AZ GrassrootsPolitical Canvasser at AZ Grassroots