Marshawn Gibson
Phoenix,AZ
Summary
Accomplished Trust and Safety Investigator at Uber with expertise in evidence analysis and risk assessment. Demonstrated strong communication and problem-solving skills, leading to a 30% increase in case resolution efficiency. Proven ability to manage complex investigations and deliver detailed reports, ensuring organizational safety and compliance.
Overview
11
11
years of professional experience
Work History
Trust and safety investigator
Uber
Phoenix, Arizona
03.2024 - Current
- Conducted thorough investigations into claims and incidents.
- Analyzed evidence and gathered witness statements for cases.
- Prepared detailed reports documenting investigative findings.
- Utilized investigative tools and software to track case progress.
- Interviewed subjects to gather crucial information for investigations.
- Developed investigative strategies to address complex cases effectively.
- Attended training sessions to stay current on new investigative trends and technologies.
- Prepared detailed reports summarizing investigative activities and results.
Hotel Security Guard
Omni Hotels & Resorts
Tempe, Arizona
07.2023 - 03.2024
- Monitored hotel premises to ensure guest safety and security.
- Conducted regular patrols to identify potential security risks.
- Responded promptly to emergency situations and incidents on property.
- Assisted guests with safety inquiries and concerns professionally.
- Collaborated with local law enforcement during investigations as needed.
- Maintained accurate logs of daily activities and incidents reported.
- Enforced hotel policies and procedures to maintain a safe environment.
- Provided training support for new security staff on protocols and procedures.
- Enforced hotel policies and regulations concerning security.
- Responded promptly to emergency situations, including medical emergencies and fire alarms.
- Held training sessions for other members of staff on proper safety procedures and protocol.
Closing Specialist
Rocket Mortgage
Phoenix, Arizona
07.2020 - 10.2022
- Assisting customers with questions regarding their loan.
- Scheduling clients for their closing with a notary.
- Providing outstanding customer service
- Going over final closing figures prior to their closing date.
- Facilitated closing processes for various loan products and transactions.
- Reviewed documentation for accuracy and compliance with regulations.
- Coordinated with clients to finalize terms and conditions of loans.
- Communicated effectively with underwriters to resolve outstanding issues.
Shift Lead Manager
Gadzooks Soups and Enchiladas
Phoenix, AZ
08.2018 - 03.2020
- Shift Lead Manager
- Line cook
- Morning prep
- Dishwasher
- Busser
Shoe Associate
Last Chance Clearance Store
Phoenix, AZ
10.2016 - 05.2018
- Customer engagement
- Cleaning sales floor
- Putting new product on the shelves
- Cashier
Crew Member
McDonalds
San Bernardino, CA
01.2016 - 08.2016
- Running the Cash register from 9pm till 5am every day.
- Product Inventory, making sure all products are there and counted for as well as stocked.
- Sanitation, ensuring all sanitizer is fresh and that all serving utensils have been cleaned and sanitized.
- Cash inventory, checking to ensure all money is in the safe and register at the amount needed.
Student Cafeteria Worker
Indian Springs High School Cafeteria
San Bernardino, CA
08.2014 - 06.2016
- Running the cash register and handing out orders.
- Restocking the products and replacing broken or damaged products.
- Cleaning off the counters, washing dishes, and sweeping and mopping where it was needed.
- Pan food for the next day, make sure all food is wrapped and ready to be served
Education
High School -
Indian Springs High School
San Bernardino, CA06.2016
Some College (No Degree) -
Mesa Community College
Mesa, AZSome College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Patience
- Multitasking
- Prioritizing
- Organization
- Communication
- Investigative techniques
- Evidence analysis
- Report writing
- Case management
- Interviewing skills
- Risk assessment
- Customer service orientation
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
Awards
- 11/01/14, Honors Award, GPA 3.10
- 05/01/15, Honors Award, GPA 3.29
- 08/01/15, Honors Award, GPA 3.19
- 05/01/16, Honors Award, GPA 3.40
- 05/01/16, High Honors Award, GPA 3.79
- 05/01/16, Avid Scholar Award, 2016
Timeline
Trust and safety investigator
Uber
03.2024 - Current
Hotel Security Guard
Omni Hotels & Resorts
07.2023 - 03.2024
Closing Specialist
Rocket Mortgage
07.2020 - 10.2022
Shift Lead Manager
Gadzooks Soups and Enchiladas
08.2018 - 03.2020
Shoe Associate
Last Chance Clearance Store
10.2016 - 05.2018
Crew Member
McDonalds
01.2016 - 08.2016
Student Cafeteria Worker
Indian Springs High School Cafeteria
08.2014 - 06.2016
High School -
Indian Springs High School
Some College (No Degree) -
Mesa Community College
Some College (No Degree) -
Grand Canyon University