Cory C. Smith Jr.
Lewes,DE
Summary
Resourceful Customer Services Assistant known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, effective communication, and customer relationship management. Excel in using empathy, patience, and active listening to enhance customer satisfaction and foster positive outcomes.
Overview
14
14
years of professional experience
Work History
Subcontractor
Country Own Righteous Nation, LLC
Lewes, DE
06.2023 - Current
Owner/Operator
C&A Farms LLC
Lincoln, DE
03.2011 - Current
Plumber
Atlantic Refrigeration & Air/Clendaniel Plumbing
Lewes, DE
04.2024 - 08.2024
- Install and repair water, gas, and other piping systems in homes and businesses
- Install plumbing fixtures, and appliances, clean drains, remove obstructions, and repair or replace broken pipes and fixtures
Customer Service Advisor (CSA)
Jiffy Lube
Lewes, DE
11.2023 - 05.2024
- Offer service recommendations, ensure completion of quality workmanship, and communicate with the guests
- Understanding the full range of Jiffy Lube products and services
- Accurately capturing guests' product needs and providing updates throughout the entire process
- Offering our guests options that are tailored specifically to their automotive needs
- Giving impartial advice to ensure that our guests are aware of manufacturer recommendations
Constable
Delaware Technical Community College
Georgetown, DE
09.2022 - 05.2023
- Assists in the oversight and coordination of criminal investigations, serves as the initial campus point of contact for emergency situations, and is a campus Emergency Response Team member
- Responds to all emergencies and takes appropriate action by communicating the administrator and/or Chief of Public Safety, Patrols campus buildings
Constable
Patient transportation services
New Castle, DE
10.2020 - 02.2023
- Provides transportation to hospitals mental health facilities and other facilities for patients needing involuntary or voluntary psychiatric evaluation
Education
High School -
Milford High School
Milford, DECriminal Justice Institute -
Wilmington University
New Castle, DESkills
- Excellent customer service skills
- Safety procedures
- Building and zoning codes
- Project management
- Testing instruments
- Plumbing systems
- Scheduling
- Strong teamwork
- Money handling
- Escalation management
- Client relations
- Team development
- Adaptive team player
- Multitasking and organization
Volunteer Experience
Ellendale Volunteer Fire Department
Fraternity
Masonic Mason
Specialeducation
- Division of Alcohol and Tobacco Enforcement
- Taser Certified
- Asp Baton Certified
- Pepper Spray Certified
- Hand-cuff Certified
- Bike Patrol Certified
- Delaware Criminal Justice Information System Certified
- Basic Firefighter Skills
- EVO Training
- Fire Ground Operations
- Structure Fire
- Meth Lab
- Vehicle Rescue
- Intro to RIT
- Rope Rescue
- Crew Leader
- Observation and Report Writing
- Security and Searches
- 40-hour Firearm Training Course for Police, Armed Security
- 16-hour Security Course
- Special Operations Mission-Specific Exercise Program
- Defensive Tactics
- ICS-100
- ICS-700b
- CRP and AED
- Animal Control Officer
- Embrex Transfer Crew Member
- Smithway Transporter
Timeline
Plumber
Atlantic Refrigeration & Air/Clendaniel Plumbing
04.2024 - 08.2024
Customer Service Advisor (CSA)
Jiffy Lube
11.2023 - 05.2024
Subcontractor
Country Own Righteous Nation, LLC
06.2023 - Current
Constable
Delaware Technical Community College
09.2022 - 05.2023
Constable
Patient transportation services
10.2020 - 02.2023
Owner/Operator
C&A Farms LLC
03.2011 - Current
High School -
Milford High School
Criminal Justice Institute -
Wilmington University